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Kempinski Hotel Huizhou

5.0 star property
Travelers can rejuvenate with a spa day at this Huizhou hotel or simply enjoy garden views while savoring breakfast in a peaceful setting

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Located in Huicheng District, Kempinski Hotel Huizhou offers luxury. Guests enjoy massages and body treatments at the SPA, meals with garden views at two restaurants, or coffee at the welcoming cafe. Positive guest feedback speaks for itself.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

About the neighborhood

Map
No.2 Yunshan West Road, Huizhou, Guangdong, 516000

Getting around

  • Huizhou Station - 9 min drive
  • Huizhou (HUZ) - 30 min drive

About this property

Kempinski Hotel Huizhou

Luxury family-friendly hotel located in Huicheng District
Consider a stay at Kempinski Hotel Huizhou and take advantage of a grocery/convenience store, a terrace, and a coffee shop/cafe. Treat yourself to a massage or a body treatment at SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and garden views. Fitness classes are offered at the health club; the property also has a hair salon, dry cleaning/laundry services, and a bar. In addition to a business center and a free kid's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and an indoor pool, along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and free newspapers
  • Laundry services, a 24-hour front desk, and tour/ticket assistance
Room features
All 340 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with rainfall showers and separate tubs/showers
  • 42-inch HDTVs with cable channels and DVD players
  • Separate sitting areas, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (surcharge)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 136 for adults and CNY 68 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 凯宾美食廊
  • 四季西餐厅
  • 大堂吧
  • 御龙轩中餐厅

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting
  • Children's pool
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (32,906 square feet of space)
  • Meeting rooms

Outdoors

  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Hot tub
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 28 floors
  • 61,063 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • DVD player
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 250.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 136 for adults and CNY 68 for children
  • Airport shuttle fee: CNY 1000 per vehicle (one way)
  • Airport shuttle fee per child: CNY 1000.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club is open Friday from 2 PM to 9 PM, Saturday from 10 AM to 9 PM, and Sunday from 10 AM to 3 PM. Schedule subject to change without notice.
In summer (July 15-August 31), the Kids Club is open Wednesday-Friday from 2-9 PM, Saturday from 10 AM to 9 PM, and Sunday from 10 AM to 3 PM. Closed Monday-Tuesday. Schedule subject to change without notice.

We should mention

The seasonal pool will be open from May to November
Pool access available from 8 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Huizhou Kempinski
Huizhou Kempinski Hotel
Kempinski Hotel Huizhou
Kempinski Huizhou
Kempinski Huizhou Hotel
Kempinski Hotel Huizhou Hotel
Kempinski Hotel Huizhou Huizhou
Kempinski Hotel Huizhou Hotel Huizhou

Frequently asked questions

Does Kempinski Hotel Huizhou have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool. Pool access is from 8 AM–10 PM.

Is Kempinski Hotel Huizhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Huizhou?

Self parking is available for a fee.

What time is check-in at Kempinski Hotel Huizhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Huizhou?

Check-out is at noon.

Does Kempinski Hotel Huizhou provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 1000 per vehicle applies.

Where is Kempinski Hotel Huizhou located?

This family-friendly Huizhou hotel is located in a regional park, within a 15-minute walk of Xinhu Park, Huizhou Science & Technology Museum, and Huizhou Museum. Huizhou Sports Park and Huizhou Culture & Art Center are also within 1 mi (2 km).

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Reviews

Kempinski Hotel Huizhou Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 59 out of 155 reviews
Rating 8 - Good. 75 out of 155 reviews
Rating 6 - Okay. 14 out of 155 reviews
Rating 4 - Poor. 4 out of 155 reviews
Rating 2 - Terrible. 3 out of 155 reviews

Reviews

8/10 Good

SIU MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間清潔交通便利
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Room comfort
Decent enough hotel. Check in experience was not good - they couldn’t locate my paid booking through this website. Condition is fine though certain corners of the room show wear and tear.
Stayed 1 night in Dec 2019

6/10 Okay

CHING HANG S

Liked: Cleanliness
普普通通 住不到所想之房間
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean, tidy & big enough. As i had tried the hotel dinner buffet, environment is nice but the variety of food is limited specially the meat choice. Overall it is a good experience.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge staffs are helpful, booking a taxi for us.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
服務非常好，住宿很方便
Stayed 2 nights in Oct 2019

8/10 Good

Kok Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Fabulous breakfast. Will be great if can improve staff's knowledge for coffee options available for breakfast
Stayed 3 nights in Oct 2019

8/10 Good

Sze Nga

Liked: Cleanliness, staff & service, property conditions & facilities
酒店位置不错，前台服務很好，房間够大，冲凉房干净，冲凉房有一样不好就是内外都看得见，就算两个女性一齐住也不是很方便，床垫太软，不好睡，还有早餐非常差，無論是服務或吃的都很差，不值五星，希望有所改善。
Stayed 1 night in Oct 2019

10/10 Excellent

CHIA-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒，住宿優質，附近熱鬧
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位於市中心，交通極方便
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff .... If you approached a staff member who couldn’t speak English they would find a staff member that did. Excellent buffet breakfast with almost every imaginable breakfast option. Comfortable beds, shower like a tropical downpour. On the downside: this building was built about 20 years ago, I guess, and some areas are showing a little wear and tear. But this didn’t detract from our overall experience.
Stayed 3 nights in Aug 2019

8/10 Good

Jackson, HK

Liked: Cleanliness, staff & service, amenities
喜歡較清洁, 清靜. 交通也方便. 步行5分鍾便有大商場, 食店林立, 電影院,衣服/商品/雜貨...等. 種類繁多.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
酒店設施齊備，員工服務態度有善親切，附近有華貿天地購物中心，商場食店種類多，水準也滿意，在不遠處，附近街頭也有地道食肆 唯一要彈， 清潔可以做好啲，在洗手間裏看見兩隻肥大死曱甴
Stayed 2 nights in Jul 2019

10/10 Excellent

Myungjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식중 한식이 워낙 잘 나오고 친절하셔서 밥먹으러 일부러 켐펜스키에 갑니다 전반적으로 다 만족스러우며, 주변 먹거리 또한 풍부합니다 다만 체크아웃할때 질서를 지키지 않는 중국인들 때문에 몹시 화가 났습니다 줄을 서서 기다리고 있음에도 데스크 직원이 커트롤 하지 못하여 한참을 기다리는 불편함이 있었습니다
Stayed 3 nights in Jun 2019

10/10 Excellent

mincong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
行政酒廊，15点后开放，酒店电梯不用刷卡，有一定安全风险！早餐只值30rmb
Stayed 2 nights in Jun 2019

8/10 Good

HIU CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Friendly and comfortable
Stayed 2 nights in Jun 2019

6/10 Okay

FloraKan, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast have a lot of food but taste not good. China Restaurant have 50% discount for hotel guests but walk in is more cheaper.
Stayed 2 nights in May 2019

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. A few minute ride from airport shuttle bus. Behind the hotel there is a huge shopping mall. Room is clean and facilities is generally quite new.
Stayed 2 nights in Apr 2019

10/10 Excellent

CHIA-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夜市附近，太晚開車不方便（單行道），若下午3點就入住。晚上可以逛夜市，吃美食。
Stayed 2 nights in Jan 2019

4/10 Poor

hyunseung, 대전 ㆍ한국

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 청결상태가 좋지않네요 ~
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, warm room, strange staff

The room was spacious, clean, well-furnished. Bed was extremely comfortable and wide.Bathroom was large with both shower and a very big bath tub,hot water running immediately which is what you want from a 5*hotel and on a cold day!Had foreign tv channels-not always a given even in top hotels in China! Reception was happy to replenish our water and fruit bowl, however we got a shock when a staff member INVITED herself into the room insisting that she had to put the items on the table herself as opposed to just passing them to my husband-very awkward situation that I have never experienced before, certainly not in a 5* hotel. The only issue with the room was very thin door-I could hear every noise coming from the hallway, conversations, music, all very clearly..Location is good as it's right next door to a shopping mall, cafes and restaurants, and a walking distance away from a large shopping area with even more restaurants and fancy shops. Bus stop right outside, if you want to go to West Lake. I was slightly put off by the receptionist as... well.. she wasn't very welcoming, just a blank face. I started the conversation, in English (as I would expect staff in an international 5* chain to know a good level of English), but she seemed uncomfortable and after a second turned to my husband to speak in Mandarin, completely ignoring me for the rest of the check-in even though the room was in my name...Hmm not the best customer service...
Stayed 2 nights in Dec 2018

8/10 Good

Jeongse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋음
Stayed 3 nights in Dec 2018

10/10 Excellent

yonseung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아침 뷔페 최고

조식 서비스가 아주 좋았습니다. 한식이 다양하게 나오고 매일 메뉴가 변경 되어 좋았습니다.
Stayed 9 nights in Nov 2018

10/10 Excellent

Wai chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工親切友善，房間整潔明亮舒適，值得一讚
Stayed 1 night in Dec 2018

6/10 Okay

建濠

Disliked: Staff & service, property conditions & facilities

非常差的入住經驗

櫃檯服務非常差，入住與退房都耗費非常久，不推薦任何親友入住
Stayed 2 nights in Dec 2018