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The Excelsior Hong Kong

Photo gallery for The Excelsior Hong Kong

Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Room amenity

Overview of The Excelsior Hong Kong

The Excelsior Hong Kong

5.0 star property

8.4/10 Very Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
281 Gloucester Road, Causeway Bay, Hong Kong

Explore the area

  • Popular LocationVictoria Harbour9 min walk
  • Popular LocationWan Chai Road12 min walk
  • Popular LocationHappy Valley Race Course13 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)40 min drive

Room options

About this area

Hong Kong

Located in Wan Chai neighborhood, The Excelsior Hong Kong is connected to a shopping center. The Hong Kong Observation Wheel and Central Ferry Piers are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Hong Kong Sogo and Wan Chai Road. Traveling with kids? Consider Hong Kong Disneyland, or check out an event or a game at Happy Valley Race Course. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Victoria Park - 3 min walk
  • Victoria Harbour - 9 min walk
  • Wan Chai Road - 12 min walk
  • Happy Valley Race Course - 13 min walk
  • Hong Kong Convention and Exhibition Centre - 9 min drive

Getting around

  • Hong Kong Causeway Bay Station - 7 min walk
  • Hong Kong Tin Hau Station - 13 min walk
  • Hong Kong International Airport (HKG) - 40 min drive

About this property

The Excelsior Hong Kong

5-star luxury hotel in the heart of Wan Chai
Consider a stay at The Excelsior Hong Kong and take advantage of a roundtrip airport shuttle, shopping on site, and a coffee shop/cafe. Indulge in aromatherapy, a body scrub, and reflexology at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Modern European cuisine and al fresco dining. Aerobics classes and yoga classes are offered at the 24-hour health club; The Excelsior Hong Kong also has a hair salon, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and babysitting.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • A gift shop, wedding services, and an elevator
  • A 24-hour front desk, multilingual staff, and luggage storage
  • Guest reviews say great things about the overall value and proximity to shopping
Room features
All 869 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (HKD 250 per night)
  • Roundtrip airport shuttle (surcharge) from 7 AM - 10 PM
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 248 for adults and HKD 168 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • ToTTs and Roof Terrace
  • Yee Tung Heen
  • Cammino
  • Cafe on the 1st
  • Dickens Bar

Things to do

  • 24-hour health club
  • Aerobics classes
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (15000 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • iPod dock
  • LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: HKD 248 for adults and HKD 168 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one way)
  • Airport shuttle fee per child: HKD 140 (one-way)
  • Valet parking fee: HKD 250 per night
  • Rollaway bed fee: HKD 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Excelsior Hong Kong
Excelsior Hotel Hong Kong
Hong Kong Excelsior
The Excelsior, Hong Kong Hotel Hong Kong
Excelsior Hong Kong Hotel
Excelsior Hong Kong Hotel
Excelsior Hotel
Excelsior Hong Kong
Hotel The Excelsior Hong Kong Hong Kong
Hong Kong The Excelsior Hong Kong Hotel
Hotel The Excelsior Hong Kong
The Excelsior Hong Kong Hong Kong
Excelsior
The Excelsior Hong Kong Hotel
The Excelsior Hong Kong Hong Kong
The Excelsior Hong Kong Hotel Hong Kong

Frequently asked questions

Is The Excelsior Hong Kong pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Excelsior Hong Kong?

Valet parking is available for HKD 250 per night.

What time is check-in at The Excelsior Hong Kong?

Check-in begins at 2 PM.

What time is check-out at The Excelsior Hong Kong?

Check-out is at noon.

Does The Excelsior Hong Kong provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7 AM–10 PM at scheduled times. A fee of HKD 140 per person applies.

Where is The Excelsior Hong Kong located?

This family-friendly Hong Kong hotel is located in the business district, within a 10-minute walk of Hong Kong Sogo, Hysan Place, and Times Square Shopping Mall. Victoria Harbour is 0.5 mi (0.8 km) away. Hong Kong Causeway Bay Station is 7 minutes by foot and Hong Kong Tin Hau Station is 13 minutes.

Can I cancel my reservation for free at The Excelsior Hong Kong and receive a full refund?

Yes, The Excelsior Hong Kong offers free cancellation on select room rates, because flexibility matters! Please refer to The Excelsior Hong Kong cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.4

Very Good

Rating 10 - Excellent. 331 out of 864 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 405 out of 864 reviews" "
" "8 - Good 47%
Rating 6 - Okay. 94 out of 864 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 24 out of 864 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 10 out of 864 reviews" "
" "2 - Terrible 1%

8.5/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

7.9/10

Property conditions & facilities

6/10 Okay

Can
Traveled with family
The hotel is getting old and most of the room amenities are worn out. Not so recommend to stay
Stayed 1 night in Feb 2019

8/10 Good

L.Chan
Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is closing on March 31, 2019. I have stayed at this hotel for the last 46 years. Now need to look for another hotel to stay.
Stayed 4 nights in Mar 2019

10/10 Excellent

Ritwan
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Gary Robert
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler
Stayed 3 nights in Feb 2019

8/10 Good

Terufumi
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Lai Hung
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler
Traveled with partner
Liked: Staff & service, amenities
The property is tried and the landing area smelt damp.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Good location, easy access to shopping and transportation. Hotel is very old but understand it will be closed in Mar 2019 for redevelopment.
Stayed 3 nights in Jan 2019