Historic Downtown Collinsville Hotels near Collinsville

"We didn't have breakfast"

"Nice rooms a bit dated in some aspects but very comfortable. Breakfast was a great value and delicious "

"Yes"

"The guy working the front desk in the mornings with the nice sweaters knows everything to do around. He’s got a great attitude and was very helpful! The hotel is perfectly located, we felt safe and was close to all the activities (Zoo, Ballpark Village, Gateway Arch National Park & Union Station). We parked on the street and had no problems. The spa is definitely worth it, the pool is huge. The steam room and dry sauna was very clean. The kids loved the penguins and the green space outback. The museum was not kid friendly with mature themes and was definitely not for us. "

"I had a very disappointing experience during my stay at Hyatt. There were multiple miscommunications from the start. I was informed upon arrival that there was no self-parking available, and I was charged $50 plus tax for parking, which was not clearly explained beforehand. The staff’s behavior was quite cold and unhelpful. They did not properly explain important details about the stay. For example, I was told that breakfast was included, but I was not given clear information about how or where to access it. Additionally, only one elevator was working, which caused long wait times as many guests were trying to use it. Despite the inconvenience, the staff did not seem concerned or proactive in addressing the situation. Overall, this was my first bad experience with Hyatt, and it was quite disappointing."

"Clean room and clean hotel in general! The StarBucks coffee shop connected to hotel is very convenient! Bars at hotel are very cool as well. Staff was pretty solid. Bar tender was a little different vibe but coulda been just an off night for him. Great stay overall."

"We were treated like royalty! The property is well staffed and maintained and the neighborhood is safe and interesting. "

"Breakfast was good. Morning staff great. Our second time staying first time was great. This time our room had a lot of stains in the carpet and the bathtub was kind of gross. The elevators were full of crumbs and food and that people checking Us in what kind of rude "

"Great hotel and accommodating to pets. Very friendly staff. "