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"The staff was extremely helpful and friendly. In particular, Sihle and chef Thembi. Sihle kindly gave us free scones before our journey before the restaurant opened since we had a very early departure. Chef Thembi’s scones were delicious!"

"Clean room friendly staff"

"I stayed in one of the Superior Rooms. Presented well, clean, maintained well. Housekeeping staff and Reception staff as well as Room Service were quick to act on requests. Had also booked a separate room for family visiting South Africa on a different floor. Happy with service and will definitely be back. Tulu and Thuli (Chef) in the restaurant, Moeketse in the bar area, you guys were wonderful. One Maintenance gentlemen, I have to mention - changed the safe batteries for me, he was very kind and so respectful throughout our stay. Overall - Impressed. ❤️ "

"Always good to be back in balalaika."

"Very nice stay! Excellent service from all sides! "

"Yes everything was great. "

"The staff were extremely helpful — I arrived very early and they were able to check me in without any issues. The room was clean and spacious enough for me and my three bags, which I really appreciated. I would highly recommend this hotel, especially if you have an early flight, as its location near the airport is a huge bonus."

"Outstanding city hotel"

"Nice room, great breakfast "