Aparthotel

Sanctuary Lakes Fauna Retreat

Property class: 3.5

Choose dates to view prices

Located close to Urangan Pier and Hervey Bay Botanic Garden, Sanctuary Lakes Fauna Retreat provides a grocery/convenience store, a terrace, and a garden. Stay connected with free WiFi in public areas, and guests can find other amenities such as a playground and a library.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Air conditioning
  • Laundry
  • Outdoor Space

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Studio Villa

A bedroom with two beds, a dining table, and a kitchenette.

Studio Villa

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Family Villa

A room with two beds, a ceiling fan, a window with a view, and a framed picture on the wall.

Family Villa

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Queen Villa

A bedroom with a wooden bed, a desk, a chair, a sofa, a ceiling fan, and a window with curtains.

Queen Villa

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Family Villa

A room with three beds, a ceiling fan, an air conditioning unit, and a window with curtains.

Economy Family Villa

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Superior Family Villa

A room with two single beds, a ceiling fan, an air conditioning unit, a window with blinds, and a framed picture on the wall.

Superior Family Villa

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Economy Studio Villa

A bedroom with two beds, a desk, and a chair.

Economy Studio Villa

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

Economy Queen Villa

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Studio Villa

A bedroom with a bed, bedside tables, a desk, and a chair.

Superior Studio Villa

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Superior Queen Villa

A bedroom with a bed, bedside table, lamp, and a view of the kitchen and living area.

Superior Queen Villa

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Queen Family Villa

A hotel room with two beds, a desk, a ceiling fan, and a window with curtains.

Queen Family Villa

  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

View all photos for Superior Villa

A bedroom with a large bed, two bedside tables, a ceiling fan, and a window with blinds.

Superior Villa

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard Villa

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
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About the neighborhood

Located in Urangan, a neighborhood in Hervey Bay, Sanctuary Lakes Fauna Retreat is in the suburbs and on a lake. Great Sandy Straits Marina and Hervey Bay Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Reefworld Aquarium and WetSide Water Education Park. Esplanade and Hervey Bay Botanic Garden are two other places to visit that come recommended. Spend some time exploring the area's activities, including whale-watching and golfing. Visit our Hervey Bay travel guide
View more Aparthotels in Hervey Bay
Map
1 Shell Street, Urangan, QLD, 4655

What's nearby

  • A beach with clear water, people swimming and surfing, and a sandy shore with trees and beach huts.
    Esplanade
    3 min walk - 0.3 km
  • A wooden pier extending into calm waters with a white railing, under a partly cloudy sky.
    Urangan Pier
    10 min walk - 0.9 km
  • A serene garden with a pond, rocks, and lush greenery.
    Hervey Bay Botanic Garden
    17 min walk - 1.5 km
  • Shelly Beach
    5 min walk - 0.5 km
  • Reefworld Aquarium
    19 min walk - 1.6 km

Getting around

  • Hervey Bay, QLD (HVB)
    6 min drive

Restaurants

  • Operation Underground
    4 min drive
  • Crafty Cargo Taphouse
    5 min drive
  • McDonald's
    17 min walk
  • Simply Wok
    4 min drive
  • Kondari Hotel
    6 min walk

About this property

Sanctuary Lakes Fauna Retreat

  • Aparthotel near Urangan Pier
  • Located close to Hervey Bay Botanic Garden and Reefworld Aquarium, Sanctuary Lakes Fauna Retreat provides a grocery/convenience store, a terrace, and a garden. Free WiFi in public areas is available to all guests, along with a playground and a library.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with sun loungers
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • Barbecue grills, tour/ticket assistance, and smoke-free premises
  • Room features
  • All guestrooms are individually furnished, and have comforts such as private indoor hot tubs and air conditioning.
  • Other amenities include:
    • Deep soaking tubs, free toiletries, and hair dryers
    • TVs with DVD players
    • Patios, kitchenettes, and refrigerators

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Private indoor hot tub

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Snack bar/deli

Bedrooms

  • 1 bedroom
  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Library
  • TV

Outdoor areas

  • Barbecue grill
  • Garden
  • Patio
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Grocery/convenience store
  • Iron/ironing board
  • Limited-hour front desk
  • Tour and ticket assistance
  • Weekly housekeeping

Location highlights

  • In a regional park
  • In the suburbs
  • Near the boardwalk/promenade
  • Near the ocean
  • On a lake

Things to do

  • Golf lessons nearby
  • Golfing nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Outdoor lighting
  • Window guards

General

  • 36 units
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.68 percent for credit card payments
The front desk is open daily from 8:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 1.68 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Alcohol is not served at this property
Children under 15 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Sanctuary Lakes Fauna Retreat have a pool?

Yes, this property has an outdoor pool.

Is Sanctuary Lakes Fauna Retreat pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sanctuary Lakes Fauna Retreat?

Check-in start time: 2 PM; Check-in end time: 5:00 PM.

What time is check-out at Sanctuary Lakes Fauna Retreat?

Check-out is at 10 AM.

Does Sanctuary Lakes Fauna Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sanctuary Lakes Fauna Retreat located?

Located in Urangan, this aparthotel is within a 15-minute walk of Urangan Pier and Hervey Bay Botanic Garden. Esplanade and Reefworld Aquarium are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sanctuary Lakes Fauna Retreat Reviews

9.2

Wonderful

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 236 out of 374 reviews
Rating 8 - Good. 111 out of 374 reviews
Rating 6 - Okay. 20 out of 374 reviews
Rating 4 - Poor. 5 out of 374 reviews
Rating 2 - Terrible. 2 out of 374 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
From the beautiful lake with Turtles and Ducks. To the amazing villa with the comfiest bed. Everything was perfect. Close to shops and the boat harbour. Truly a tranquil getaway.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
Great cabins and excellent facilities
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Beautiful location, walking distance to foreshore, shops and restaurants.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great place to rest and relax. Beautiful surroundings and very clean and quiet.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable stay. Close drive to everything.
Stayed 4 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, communication
This was a great spot to wake up and sit on the front porch with your coffee overlooking the lake, listening and viewing the wildlife.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Cozy and clean

We had a great time, the room was cozy and clean, Staff are friendly and helpful. We will definitely comeback
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet, private cabins with a great outdoor area next to the lake. Fully equipt kitchen with everything needed to cook for yourself.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Peaceful and loved the sounds of the birds
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Amenities
our cabin a little dated, but extremely good value for what it was with comfy bed & great shower pressure in pleasant sanctuary with easy check in etc there are some amazingly renovated cabins within in this gated bird & turtle sanctuary but we chose to save a few dollar in a more dated one & it was very adequate.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Many thanks to the owners putting ours fears, of our 1am arrival, to rest by sorting out a taxi and clear information how to get in. The location is wonderful especially if you like birdlife! A relaxing stop off to go to K’Gari and couldn’t have asked for more!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
First time stay but definatly not my last 4 nights in a lovely comfortable villa quite surrounds a fully equiped unit nothing short of great hosts frendly and helpfull free wi-fi intrernet also Thank you Sanctuary Lakes
Stayed 4 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
A beautiful, quiet setting in comfortable accommodation with friendly, healthy people. Will return.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Comfortable and convenient

A very comfortable convenient place to stay in Hervey Bay. Every unit has a peaceful view over part of the lake. Everything you need for self catering. Woolworths is an easy walk away. We loved our stay at Sanctuary Lakes
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
at the edge of nature and a lake
Stayed 2 nights in May 2024
Verified review

8/10 Good

Old but quiet place to stay

Old and dated. Needs a bit of a renovation but on the positive a quiet location
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very restful environment. No traffic noise and very private cabins. The managers promptly addressed any problems that arose so no frustrations...
Stayed 10 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
It is a lovely setting by the lake. What we didn’t understand was why $5.00 something was added to our bill as a debit card fee.
Stayed 2 nights in Nov 2024
Verified review

6/10 Okay

Liked: Room comfort, communication

Lovely surrounds

Beautiful location.very comfortable bed. Bathroom very clean.Lounge chairs badly stained could do with covers. Microwave rusty. In saying that I would stay again. Value for money
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, communication
very quiet and relaxing….sadly the fan did not work, & the curtains did not close properly as they were broken…all in all the quietness of the place made it very enjoyable :)
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Stayed 5 nights in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great for a family.
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was very spacious and had all the amenities for a family stay. The location was great, close to restaurants, shops and the beach.
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Nice & quiet & peaceful location and handy to all that we needed .
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our stay, loved the birds and turtles, staff were excellent, room was great
Stayed 4 nights in Jul 2023