Hotels near Hermitage of Nuestra Senora de la Candelaria

"W"

"Stayed during extreme weather – very unsafe experience We stayed here during a period of severe storms, strong winds, and heavy rain. While we understand that weather is beyond anyone’s control, the accommodation should not have accepted guests under these conditions. The property is located deep in the mountains and requires driving a long, narrow dirt road. We had to rent a car and drive through extremely dangerous conditions to reach the finca, which felt unsafe and frightening. During our stay, there were more than 10 power outages, including multiple outages overnight. The heater stopped working during the night, the entire property later lost electricity, and we were left without heating, stable lighting, or basic facilities. Wi-Fi was extremely unstable and disconnected countless times, and mobile signal was almost unusable. None of these risks or the possibility of frequent power outages during severe weather were clearly communicated in advance. Given the circumstances, we believe guests should not have been accepted for safety reasons. Overall, this was a very stressful and uncomfortable experience, especially considering the dangerous access and lack of basic utilities. We are extremely disappointed and do not feel this stay met reasonable safety or comfort standards."