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Capsis Astoria Heraklion Hotel

4.0 star property
Travelers sip cocktails poolside at this family-friendly hotel where adults can enjoy arcade games while children have their own dedicated entertainment

Choose dates to view prices

Capsis Astoria Heraklion Hotel welcomes families minutes from Heraklion Port. Guests enjoy a rooftop pool, rejuvenating spa massages, and Mediterranean dishes at three restaurants. Coffee shops and an arcade room add to the amenities for all ages.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is P5,540
P7,023 total
includes taxes & fees
May 23 - May 24

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About this property

Capsis Astoria Heraklion Hotel

  • Upscale family-friendly hotel near Heraklion Port
  • Located close to Heraklion Archaeological Museum, Capsis Astoria Heraklion Hotel provides a poolside bar, a rooftop terrace, and 2 coffee shops/cafes. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Mediterranean cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
  • Other perks include:
    • A seasonal outdoor pool along with sun loungers and pool umbrellas
    • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
    • A front-desk safe, wedding services, and a reception hall
    • Multilingual staff, a 24-hour front desk, and a porter/bellhop
    • Guest reviews say great things about the breakfast and helpful staff
  • Room features
  • All 131 rooms feature comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Highchairs and free infant beds
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with showers and free toiletries
    • 28-inch Smart TVs with Netflix, streaming services, and satellite channels
    • Wardrobes/closets, refrigerators, and heating

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 18 lbs per pet)

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Covered valet parking fee: EUR 20 per day
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Capsis Astoria Heraklion Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–8:00 PM.

How much does it cost to stay at Capsis Astoria Heraklion Hotel?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Capsis Astoria Heraklion Hotel on May 23, 2026 start from P5,540, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Capsis Astoria Heraklion Hotel pet-friendly?

Yes, Capsis Astoria Heraklion Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 20 per day.

What time is check-in at Capsis Astoria Heraklion Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Capsis Astoria Heraklion Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Capsis Astoria Heraklion Hotel located?

This family-friendly Heraklion hotel is located near the airport, just steps from Eleftherias Square and Heraklion Archaeological Museum. Heraklion Port is 0.8 mi (1.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 449 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, wonderful staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Clean refurbished room, nice walk in shower, helpful cheerful staff and good food and drinks.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was amazing paid valet parking made it very convenient a lot of shopping bars restaurants in the area
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to shopping and dining. Would stay there again.
Stayed 1 night in May 2025
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

Good location, fantastic top deck open bar/restaurant, very good food and friendly service.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Yoshiyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect for sightseeing of Crete island.
Stayed 1 night in May 2025
Verified

8/10 Good

Juraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great breakfast,
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location near the Archaeological Museum, restaurants, and bus stops. Friendly and helpful staff.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for sightseeing and busses. Clean, comfortable bed, good shower, extensive breakfast choice and the icing on the cake is the rooftop pool/bar which has lovely food with great service, a pool to cool down in and amazing views. Highly recommend.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, nice rooftop and pool. No complaints. Good quality aircon which is rare.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Danice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a family of five in three rooms for two nights. We all really enjoyed this hotel. Nice roof bar and pool, where we spent a lot of time. Very comfortable rooms. Excellent breakfast. And a great location, across the street from thecArchaeologic
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for a city hotel. Friendly and welcoming stuff. Recently renovated.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in proximity. Clean, relaxed, easy going. Top tier amenities. Nicely renovated rooms. Spectacular view.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Very clean and staff is very helpful and cheerful.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, rooftop swimming pool and bar superb, not sure I liked the sink not being in the bathroom although it was a very lovely sink
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very central to everything. Very helpful staff, breakfast included was great, rooftop pool and bar was fantastic, we had a ball! Would stay again!!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

denisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, walking distance from ferry, clean, excellent breakfast with lots of choice. Reception lady very friendly and accommodating. All personnel are nice. Would come back.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Hotel

We frequently stay at this hotel. It is excellent. All the staff are professional and friendly. The rooms have recently been renovated and have walk in showers which are excellent.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

osborne michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities. Very nice room. Safe in room. Hot water and ac. Has a balcony. Walking distance to shop. The area is bustling, yet the room is very quiet. Restaurant on-site that serves very good, yet inexpensive food. Staff is excellent and dress professionally.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small elevator but otherwise lovely

A great hotel and very nice rooms recently upgraded but the hotel has very small
Stayed 4 nights in Apr 2025
Verified

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value well located hotel

Very well located hotel, very close to archeology museum and short walk to Venetian harbour and other attractions. V friendly and helpful staff , generous buffet breakfast V nice roof top pool
Stayed 2 nights in Oct 2023
Verified

8/10 Good

simon

Liked: Cleanliness, staff & service, amenities
Great location for the town & travel connections. Nice roof top pool & bar
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Great beach access.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort

Confortable rooms

The room was great and the bed was comfortable. The cleaners were friendly and did a great job. The breakfast was varied and lovely. The hotel was well located for transport and trips. The reception staff let the hotel down in my opinion. However, there are many eateries nearby where the staff are friendly and warm.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Athanasios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close enough to the port for walking and sightseeing. It was also very close to the museum. The service was exceptional. I would definitely stay there again.
Stayed 3 nights in Apr 2024