Helmsdorf Hotels

"Lovely property- staff was exceptional, restaurant food was yummy. Rooms big, lots of storage!"

"Great hotel very clean, spacious rooms, comfortable bed. Friendly stuff. Good food, tasty but Menu is short. Unfortunately nobody from staff speak english , even on the reception. No english menu. Therme which was included to the room price, is open till 20:30, at least that what was written, however I have tried to go at 19:30, and the door to Therme was closed.As they are claiming this is a four star hotel, they shall put more efforts for international customers."

"Hair all over the blankets. When we asked them for more pillows they said “f*** you bye”. All we did is politely ask for pillows yet they cursed at us and shut the phone in our face. "

"Gut"

"Solides Hotel. Nettes Personal. Einrichtung bisschen altbacken. Klo sollte mal erneuert werden."

"Alles war okay. "

"A bit rustic in character, but spotlessly clean, quiet, and the proprietress is lovely and accommodating."

"The property refused to acknowledge our booking.They weren't prepared to accept our confirmation email that we had booked and paid for our room and breakfast. They actually locked us out whilst we were contacting our booking agent for help. "

"Tolles kleines Hotel mit 8 Zimmern und mit tollen geräumigen Zimmern. Immer wieder gern. Für Geschäftsreise und Urlaub gut geeignet. "

"Wir haben uns während unseres Kurzurlaubes rundum wohlgefühlt .Das Zimmer lag im 2.Stock,gut mit dem Lift zu erreichen. Die Verpflegung war auch sehr gut und die Mitarbeiter allesamt sehr freundlich und zuvorkommend . Außerdem gab es in Mühlhausen so viel zu sehen, so daß wir bestimmt noch Mal wiederkommen würden."

"Sehr freundliches Personal, reibungsloser check in und check out, ruhige und trotzdem zentrale Lage, saubere Zimmer"

"We had booked a room at the hotel, but it turned out the room was located in a separate 4 room cottage down a trail where we had to drive by car. We did not feel comfortable there, and room was relatively expensive. Therefore we drove back to the reception to ask for a room at the main hotel. In the reception they claimed that we had booked a room in the cottage. But no cottages were shown at booking by pictures or in writing, nor in our confirmation. After some discussion, we were upgraded to...

"What can I say? Everything perfect - nothing to add. A highlight is definitely the spa area and also the salt water pools. Also, the dinner was the best dinner I have ever had in Germany."

"Lovely hotel, very friendly, helpful staff. Clean and welcoming. Good eating and drinking area. Great breakfast! "

"It’s nice, comfortable, friendly and well functioning hotel."

"Es war alles nach meiner Vorstellung von Check in bis Check out. Das ganze Konzept ist hervorragend. "

"The service was great, rooms a bit dated but the staff and service was great! "

"War super "