Hotels near Helen's Garden

"We loved our time at Great Wolf! The facilities are great, and there’s so much for the kids to do!"

"For some reason had to check in twice. Talked to one employee then they went to check the room then another asked the same questions and had to check in again. Other than that it was a hotel. "

"We stayed here as part of a team with 5 rooms and this was a major disappointment. At check-in, I was told there would be an additional charge of 5 dollars per child over 12 per day, on top of what I booked on hotels.com. I was charged this for the 2 17 year olds in our room "to better accommodate" them. When I asked what that meant, she repeated "to better accommodate them" over and over. When I pressed, she said "to better accommodate them at breakfast and in case of noise complaints". They didn’t even eat breakfast. I dont recall agreeing to this when booking, and the only “policy” was posted at the front desk, which you obviously can’t see ahead of time. Our coach questioned it and was not charged at all. I was not so lucky. I was told a manager would be contacted, but nothing was resolved. The smell is awful. It stinks. Smells like cat pee and heavy perfume throughout the room, hallways, and elevator. One person in our group had to switch rooms because the ammonia smell was so bad and was told they were "accidentally" put in a pet room. Maintenance issues too. TV remote didn’t work, phones didn’t work, and the explanation involved humidity and copper parts. Batteries were replaced, still didn’t work. Room was mostly clean-ish, beds tight, but corners were dirty and the toilet barely flushed. Lukewarm showers at best. If I wasn’t with a team, I would have left."

"Booked a junior suite, turns out it was above the room a prom was being hosted in. I could feel the music coming through the room and couldn't sleep. Staff said it would be over soon, finally at 11pm it was over. I had to get up early and this was not what I would expect of a Hilton. Staff couldn't move me due to the hotel being full but offered ear plugs. Finally offered me one night for free. Hotel is okay but could stand an update. The view out the windows is great but don't stay here if you expect to be you know sleep or relax in your room on the lower floors."

"Pool was good staff was good everything was good "

"This property had NO WATER "

"Room clean, beds comfortable, quiet.."

"The room was very clean, the coffee pot area had coffee, but no sugar, and cream there. Had to go to the front for that. The air works great!"

"We were pleased with every aspect of this property and staff. The suite configuration is great!"