Helen's Bay Hotels

"Yes "

"Room was clean. No water provided. Take your own. "

"Spacious room, clean and good breakfast."

"Excellent spot in the city! Lovely, friendly staff and within walking distance of everything. Would definitely recommend."

"The breakfast was lovely with plenty of choices and a hot buffet of items. The room was clean but a little warm even with the air conditioning on, was issued a dirty towel but didn’t use it or mention it to staff. Overall a nice hotel in a convenient location for the bus station and city centre. "

"Great location and staff. Rooms clean."

"Beds were uncomfortable. Pillows were too hard. Breakfast was a first - scrambled eggs take it or leave it was the reply from chef !"

"Premier inn without the purple. Disappointed given the 4 star rating. Nothing in the room stood out. Award for the world’s worst door stop in the bathroom placed right in front of the toilet ensuring everyone leaves with a broken toe. Single bed which is not child friendly which you almost need a step ladder to reach as a child. Toilets in bar area not clean at all. Bar ran out of multiple drinks over the weekend. Not family friendly in the evening. Noisy overnight whether it be people or bin men or other staff work outside (we had inside room allocated). Check in slow although we got lucky based on queues on other days. Couldn’t get our room cleaned one day so at 4pm had to ask for clean towels. Location great but that the only positive really. Expected much more from a 4 star hotel."

"An excellent hotel! Wonderful breakfast and generous little touches like chocolates with the turndown service. Friendly staff and an excellent concierge. "