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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Guests start their mornings with a complimentary breakfast before enjoying a swim in the indoor pool at this mountain retreat in downtown Helen

Choose dates to view prices

SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk
The current price is P6,432
P7,770 total
includes taxes & fees
Jul 27 - Jul 28

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 1 King Bed Non-Smoking

A hotel room with a large bed, a striped armchair, a bedside table, and a lamp.

1 King Bed Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds Nonsmoking

A hotel room with two beds, a desk, a lamp, a wardrobe, and a window with curtains.

2 Double Beds Nonsmoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with two beds, a bedside table with a lamp, a mirror, and a bathroom with a towel rack.

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi (free)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with great shopping. Helen Tubing & Helen Water Park is a popular attraction and the area's natural beauty can be seen at Unicoi State Park and Chattahoochee River. Helen Arts & Heritage Center and Alpine Mini Golf are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Helen travel guide
Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • A building with a sign for Oktoberfest events and a mural on the side.
    Helen Festhalle
    2 min walk - 0.2 km
  • A park with playground equipment, picnic tables, and large trees.
    Unicoi Hill Park
    6 min walk - 0.5 km
  • A sign for the Helen Arts & Heritage Center, gift shop, and history museum.
    Helen Arts & Heritage Center
    6 min walk - 0.5 km
  • A wooden building with a red roof and green shutters, surrounded by trees and a stone wall.
    Alpine Helen/White County Convention and Visitors Bureau
    11 min walk - 0.9 km
  • Helen Tubing & Helen Water Park
    20 min walk - 1.7 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL)
    112 min drive

Restaurants

  • Campfire Gather Round
    6 min walk
  • Bigg Daddys Restaurant & Tavern
    6 min walk
  • La Cabaña Mexican Restaurant
    6 min walk
  • Wendy's
    3 min walk
  • The Troll Tavern
    4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

  • Hotel near Helen Tubing & Helen Water Park
  • Take advantage of free continental breakfast, a grocery/convenience store, and a firepit at SureStay Hotel by Best Western Helen Downtown. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool
    • Free self parking
    • A 24-hour front desk, coffee/tea in the lobby, and a banquet hall
    • A TV in the lobby
    • Guest reviews give top marks for the breakfast, helpful staff, and proximity to shopping
  • Room features
  • All 57 rooms offer comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with hydromassage showers and shower/tub combinations
    • 32-inch TVs with cable channels
    • Refrigerators, microwaves, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • Firepit
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Jul 26, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Jul 27, 2026 start from P6,432, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within a 10-minute walk of Helen Festhalle and Chattahoochee River. Unicoi State Park and Helen Tubing & Helen Water Park are also within 1 mi (2 km).

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 596 out of 1009 reviews
Rating 8 - Good. 238 out of 1009 reviews
Rating 6 - Okay. 106 out of 1009 reviews
Rating 4 - Poor. 33 out of 1009 reviews
Rating 2 - Terrible. 36 out of 1009 reviews

Reviews

Verified

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at rhe front desk was great. Place was quiet at night and very peaceful.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. could walk right into town to restaurants, mountain coaster and tubing! Helpful staff and nice easy breakfast! Perfect for what we needed for a 2 night stay!
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for walking and sight seeing. The staff was friendly and helpful. The room was wonderful. We enjoyed the jacuzzi.
Stayed 2 nights in Jul 2026
Verified

6/10 Okay

Greg

Liked: Cleanliness, staff & service, amenities
Standard hotel. Helpful staff, pool was a plus.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service we were greeted so friendly and welcoming as soon as we got in the staff was very helpful and friendly
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Loved the pillows!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service; we recommend it 100%.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, friendly staff and wonderful view
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Abrion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Stayed 1 night in May 2026
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sandra

Loved the location. The staff were very accommodating and courteous.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was wonderful, and our visit of 3 days could not have been better. Thank you to the staff for making our 3 days a real pleasure!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 1 night in Feb 2026
Verified

8/10 Good

Corbin

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Rosario

Liked: Cleanliness
The location was perfect. The rooms were clean and decent. There were some renovations next-door that made our stay little different; other than that it was a good value for the money
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, short walk to most of the best places in town. Clean room and friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and check-in was pretty straightforward. The room was comfortable and very clean. However, the pool and ice machine was out of order and tv remote wasn’t working properly. Breakfast was good and fresh. Overall, a good stay.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, mattress was very soft and bumpy and faucet in the shower was held on by silicon and moved a little. Staff was pleasant and you could walk to town in a few minutes.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and friendly staff. Comfortable, clean, affordable rooms. Excellent place. I will definitely recommend it to others.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice 👌 clean and the people are so nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The staff was wonderful and I would be staying here again
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and convenient location. Friendly staff.
Stayed 2 nights in Dec 2025