Hayes Center Hotels

"DO NOT BOOK A ROOM HERE. I’ve stayed here yearly since 2022, but this time, we were told our room was in “the other building”. This “other building” was in a different parking lot and had several boarded up windows/door. Parking lot full of garbage and dog feces. First floor smelled like feces. Filthy carpet. Had to shoulder the room door open (got worse throughout stay). Man from the front desk said he had to bring us towels and fix the TV (it never worked). Bathroom light was burned out; took another bulb from the room to use in there. Had to repeatedly open the toilet tank to stop it from running. Shower temp randomly changed from cold to scalding. Stains and mold on bathroom ceiling. No extra toilet paper. Toiletries were one bar of soap and a half-empty bottle of shampoo; room coffee was years old. Linens were old—nothing like the the listing (or what I’d seen in prior stays in the main building). Multiple large dogs kept in other rooms and ran loose in the parking lot. Cars in the parking lot never changed—most were full of belongings (looked lived-in). No issue with that, but it explains why this felt like transitional housing. We were obviously the only “hotel guests”. Trash sat in hall for days. On our last night, there was feces on the stairs. If main building was undergoing renovation, we should have been told that at check-in or ahead of time (reservation was booked 3 mos prior). I stay in budget hotels around the country, and this is the WORST I’ve ever seen."