Haveli hotel rooms a the Independent

"I first stayed here 20 years ago when this hotel was Le Meridien. I was in Pune with my daughters whilst my husband was out of town so decided to have a trip down memory lane with them. The hotel is as lovely and grand as ever, the rooms are comfortable with the Indian service you expect from a 5 star. Food on room service, main restaurant and the Chinese restaurant was delicious. Helpful concierge and front of house staff if you need assistance with Uber etc. Lobby area is just gorgeous to sit in and the pool terrace perfect to escape the heat. Well equipped gym and recreation centre which the kids loved (includes air hockey, table tennis etc). "

"Breakfast is good"

"Hotel was crowded due to conference, elevators were slow & lobby was chaotic , we paid for Mountain View room but was not allocated one, it was late for me to go back to staff & ask for changing it, during check-out I highlighted the same & then someone from customer experience service team came to apologise & suggested to reach out to her for next stay."

"Room and bathroom size is big enough for 2 people Good sunlight Staff are mostly young trainees so there is a lack of proficiency and efficiency. Cleanliness is fine but they didn’t clean under the bed and I found trash from the previous guest lying underneath. Excellent breakfast! Good variety and good quality food at a nominal price "

"Breakfast menu was good, clean rooms and very efficient staff. "

"Had a good experience at the hotel with the personalised food and general cleanliness. Housekeeping staff, Pratik Awadan had done a marvelous job of jeeping the bathroom and all it’s fixtures sparkling. However, the management should take a call on the mesh curtains to be changed. They are soiled and withering."

"Promptness at work and also handling of each and very individual enquiry with utmost care requirements were missing and reminders were required to be placed to get anything done. Overall a great experience but this could be improved. Luxury hotel stays aren’t the same as they were back in the nineties or early 2000. Maybe it’s just me but this is what I felt. "

"Mostly great. Nice staff and clean and brilliant buffet Only criticism would be that they need to maintain the pool area a lot better and ensure the seating is clean and pest free"

"Great place "