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"First off: The staff was phenomenal! From the front desk, to the restaurant (thanks for preparing my complimentary Tiramisu at 10:45pm!), to the cleaning crew, they were all amazing. The hotel has the best location given that is is right on the Markplatz. Easy walk to explore the town. Added bonus is the parking onsite for 10 Euros a day. The room was bigger than I needed it to be, since it was over two stories. But it was very clean and pretty modern. Very comfortable bedding. Be aware that there is no elevator. So a heavy suitcase (like mine) can be a challenge. Overall I was extremely happy and can only recommend this hotel. "

"Very nice hotel, friendly and informative staff. Quiet and clean rooms and good breakfast… Ev charging possible… Perfect location."

"OK accommodation, but too expensive for what it is. Strange policies with 10am checkout and €10 per hour to extend - no towels at pool (you have to rent a bag with towels for €5). Breakfast was good. But all in all it should be cheaper."

"Central location, lovely room, excellent staff."

"This is one of the best hotels that I have stayed. It has plenty of character. The staff are fantastic, the hotel is spotless. The resturant is very good. Should I return to Wernigerode, I will be staying here."

"Excellent choice at breakfast "

"Great place! Not far from bus station."

"Hotel is a nice historical building located perfectly for the Christmas market. Comfortable room. Breakfast is amazing. Friendly staff."

"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "