"Check in, we needed to change our room ( we had booked an extra day at the last minute, l am disabled and wanted to stay in the same room all week - if at all possible ) and Regine was so accomodating, called the manager, they went out of their way to help us. Ending up getting a room on the first floor for the week.
An unassuming little hotel, but clean, comfortable and a staff that was lovely. Regine, Kevin, Calencia and Ray Anne helped us every day, even holding doors open, offering and helping us carry things to the room! The service was professional, personable, friendly and KIND. They treated us like we were their own Grandparents and not two needy old folks. Really went above and beyond. Unexpected and greatly appreciated! The room was clean, too. I am allergic to bleach, l told Regine my first night and housekeeping was so careful. Turns out they use the good disinfectants, not bleach, but they checked with us before using ANYTHING. They genuinely cared and pleasing us was definitely their goal. We travel frequently, this stay was one of our best experiences - ever. No room service or fancy accoutrments, but the warmth, cleanliness and staff more than made up for that
To be honest, Hershey Lodge was full, so we discovered this little gem accidentally, but we will always stay here in the future. Unmatched. "
