The Sheraton Grand Hangzhou Binjiang Hotel overlooks West Lake and offers yoga in its 24-hour health club. Enjoy breakfast or brunch at two restaurants before a dip in the indoor pool. Free WiFi is available, and the attentive staff consistently earns praise.
Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 350 per night
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Service fee: CNY 16.6 per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
Rollaway bed fee: CNY 350 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
Property class, provided by our rating system, is based on property type, amenities, and services.
Frequently asked questions
Does Sheraton Grand Hangzhou Binjiang Hotel have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Sheraton Grand Hangzhou Binjiang Hotel?
As of May 22, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Hangzhou Binjiang Hotel on Jun 1, 2026 start from P6,265, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sheraton Grand Hangzhou Binjiang Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Sheraton Grand Hangzhou Binjiang Hotel?
Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.
What time is check-out at Sheraton Grand Hangzhou Binjiang Hotel?
Check-out is at noon.
Where is Sheraton Grand Hangzhou Binjiang Hotel located?
Located in Binjiang, this luxury hotel is within 9 mi (15 km) of West Lake, Leifeng Pagoda, and Broken Bridge. Hangzhou Zoo and Zhejiang University Yuquan Campus are also within 9 mi (15 km). Changhe Station is 19 minutes by foot and Jiangling Road Station is 24 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We received a very good customer service from the front counter Carl Yuen.
He remembers us after checking us in, he is really friendly, helpful and very attentive.
On the amenities, is a little disappointed.
We stay there for 2 night and we didn’t have any shower cap, razor, hand lotion and cotton swab. These are the necessities which we use daily.
As a Japanese guest, I stayed at this hotel and had no issues with communication since most of the staff could speak English. They were very polite and accommodating, allowing me to enjoy a comfortable stay without any inconvenience. There was always someone at the front desk, which made me feel secure. I would definitely like to stay at this hotel again.
Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.
fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great.
and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.
A well located hotel not too far from the Airport, train station and the business districts of Hangzhou. Comfortable and good service as you would expect from a Sheraton hotel. The gym would benefit from more gear, but you could still enjoy a reasonable workout. Breakfast was fresh.
The Staff is very kind and good English speaking.
The room is cozy and clean.
The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly.
I appreciate this restaurant staff's service.