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Canopy by Hilton Hangzhou West Lake

Choose dates to view prices

Luxury
4.5 star property
8.8

Excellent

Lakeside sanctuary in Hangzhou

Modern Asian-inspired design flows through the spacious lobby where natural light illuminates contemporary art. Steps away are West Lake's serene shores and vibrant Wushan Night Market. At the hotel, Chef Jackie creates memorable dining experiences at Nattare restaurant with exemplary service.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
The current price is P6,353
P7,408 total
includes taxes & fees
May 25 - May 26

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Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 521 reviews
The price is P6,898
P8,043 total
includes taxes & fees
May 25 - May 26
Sofitel Hangzhou Westlake
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately CNY 138 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Canopy by Hilton Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on May 25, 2026 start from P6,353, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Canopy by Hilton Hangzhou West Lake?

Check-out is at noon.

Where is Canopy by Hilton Hangzhou West Lake located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 1 mi (2 km). Longxiangqiao Station is 11 minutes by foot and Ding'an Road Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.6

Cleanliness

9.4

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 60 out of 101 reviews
Rating 8 - Good. 26 out of 101 reviews
Rating 6 - Okay. 8 out of 101 reviews
Rating 4 - Poor. 5 out of 101 reviews
Rating 2 - Terrible. 2 out of 101 reviews

Reviews

Verified

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, great location, close to west lake, shopping center and restaurant
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, amenities
Hotel is spacious and comfortable. Location is a 8-10 min walk to west lake and the harbin in 77 malls are nearby. There are eateries around and is convenient
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, amenities
Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Loft room was a pleasant surprise. Spacious and modern. Great to unwind with the family after a long day of walking around West Lake. The location isn’t the best for access to the lake. Breakfast and lounge were also really great. Would recommend if you plan on staying several days.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

XIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Trisha Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Wen Chyi Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

CHI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Hensl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
Verified

10/10 Excellent

Reven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024
Verified

8/10 Good

Fangwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

JENNIFER WAI

Liked: Amenities, property conditions & facilities
There are few flies in my room. The good thing was the front desk changed my room right the way and gave me the bigger room. I am happy they fixed the problem pretty quick!
Stayed 5 nights in May 2025
Verified

6/10 Okay

yunrong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canopy Hotel Westlake is a clean, modern hotel, conveniently located, in walking distance to Westlake and shopping area. The hotel is for young people with music, dance, and late night activities in the bar, sometimes loud music and singing, almost no lobby. one more thing, i booked a super king size room, but i got a corner room, small, irregular shape. i was not happy.
Stayed 4 nights in May 2025
Verified

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to visit the lake

Thank you Joey, great service
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Chris

Liked: Amenities
Good
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

aolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff, room
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

XING ZHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024