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Sofitel Hamburg Alter Wall

Travelers refresh with rejuvenating massages at Seagull Spa or take cooling dips in two pools nestled among greenery at this Hamburg retreat

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Sofitel Hamburg Alter Wall, in the city center, offers a refined sanctuary with international cuisine, a poolside bar, and a relaxing spa. Guests enjoy indoor/outdoor pools and can visit nearby Miniatur Wunderland. The hotel's library and garden provide quiet spots to unwind.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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About this property

Sofitel Hamburg Alter Wall

  • Luxury family-friendly hotel near Miniatur Wunderland
  • Near Elbe Philharmonic Hall and Hamburg Cruise Center, Sofitel Hamburg Alter Wall provides an airport shuttle, a poolside bar, and a terrace. Indulge in a massage at Seagull Spa, the onsite spa. The on-site international cuisine restaurant, Ticino, offers breakfast and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Express check-out, express check-in, and free newspapers
    • Luggage storage, tour/ticket assistance, and multilingual staff
  • Room features
  • All 241 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
  • Other amenities include:
    • Bathrooms with designer toiletries and hair dryers
    • 49-inch LCD TVs with premium channels
    • Daily housekeeping, desks, and phones

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 32 per person
  • Fee for in-room wired internet: EUR 6 per day (rates may vary)
  • Self parking fee: EUR 30 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sofitel Hamburg Alter Wall have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Sofitel Hamburg Alter Wall pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 30 per day.

What time is check-in at Sofitel Hamburg Alter Wall?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Sofitel Hamburg Alter Wall?

Check-out is at noon.

Where is Sofitel Hamburg Alter Wall located?

This family-friendly Hamburg hotel is located on a river, within a 15-minute walk of Neuer Wall and Miniatur Wunderland. St. Pauli Piers and Elbe Philharmonic Hall are also within 1 mi (2 km). Rodingsmarkt U-Bahn and Stadthausbrücke S-Bahn are within a 5-minute walk.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 304 out of 999 reviews
Rating 6 - Okay. 87 out of 999 reviews
Rating 4 - Poor. 18 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

Reviews

Verified

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt beliggende hotel

Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner. Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Stayed 2 nights in Sep 2020
Verified

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities

Average

Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Stayed 1 night in Sep 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Mathilde

Liked: Cleanliness, property conditions & facilities, room comfort

god beliggenhed

Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes. Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad... Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.
Stayed 4 nights in Aug 2020
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flot hotel

Flot hotel og god service
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altid fantastisk at bo på dette hotel. Perfekt beliggenhed, god service, lækre værelser og altid rent.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Anne-Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et strøkent hotell✨✨✨

Veldig praktiske rom med fantastiske senger.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute a nice hotel

Dejligt hotel med en fantastisk beliggenhed. Gode store værelser med alle fornødenheder.
Stayed 1 night in Jul 2020
Verified

6/10 Okay

Jh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedingt durch Corona leider nur eingeschränkte Dienste
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stjerner værd

Fantastisk oplevelse trods Corona restriktioner.
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

CHASE

Liked: Cleanliness, room comfort
Not a bad location. Close to a lot of things for inner city. Was disappointed that the pool and spa were not stated closed on the website. Still waiting to see if I was charged for upgrades that seems to not go with anything that we recieved. Maybe just a misunderstanding when we checked in. The breakfast served was great. Room service menu was slacking though. All and all a good stay.
Stayed 2 nights in Jun 2020
Verified

10/10 Excellent

Jan Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempeflott
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Torben

Liked: Cleanliness, staff & service
Disliked: Room comfort

Værelserne minder om en spartansk kahyt

Værelserne er for små og spartansk udstyret Ingen lænestole og intet klædeskabe
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Points positifs : -bon service à l’accueil -bons cocktails -bonne literie Points à améliorer: -serveurs bars et restaurants peu aimables et serviables -
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Die Matraze war veraltet und eucht schräg man lag schräg im Bett
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and central hotel

Very nice hotel with a small spa and a good breakfast buffet. Parking right under the hotel. Friendly staff and good service.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, tolles Hotel, nette hilfsbereite Mitarbeiter
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
La chambre n'a pas été nettoyer tous les jours (poubelles non vidées)
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren begeistert von der Größe und der Einrichtung des Zimmers, auch das Bad war sehr groß und geräumig mit Badewanne und einer extra Dusche. Alles war sehr modern und edel. Einfach wunderschön.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Stephie

Liked: Cleanliness, staff & service, amenities
Positiv: Diese Unterkunft liegt sehr zentral . Das Seagull Spa ist sehr schön und durch den schlangenförmigen Pool mal was anderes . Frühstück war perfekt ! Personal ist sehr freundlich. Negativ: Beim Gepäck wurde uns bei der Anreise und Abreise nie geholfen. Es ist ein 5 Sterne Hotel aber an manche Kleinigkeiten sieht man dass es einfach schon in die Jahre gekommen ist.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

バスタブがない部屋で残念でした

以前宿泊した時は、バスタブもありアメニティがエルメスだったけれど、今回はバスタブのないシャワーだけの部屋でアメニティはLANVANでした。 部屋の交換をお願いしたら、バスタブの無い部屋の料金設定だった様で変えてもらえず…。 冬はやはりバスタブが欲しいので、よく調べてから予約すれば良かったです。 朝食はバラエティに富んで美味しかったです。
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Prinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Toll. Sehr schöne Junior Suite mit mehr als genug Platz und ein hervorragendes Spa. Concierge war sehr hilfreich bei der Umsetzung von Extra-Wünschen. Die Lage ist traumhaft direkt in der Innenstadt gelegen und besitzt eine Tiefgarage(Parkgebühren 25€/Tag). Kommen gerne wieder.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel, enjoyable stay
Stayed 2 nights in Jan 2020