Is Hotel Residence am Hauptbahnhof pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Residence am Hauptbahnhof?

As of Sep 18, 2025, prices found for a 1-night stay for 2 adults at Hotel Residence am Hauptbahnhof on Sep 28, 2025 start from P 4,241.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Residence am Hauptbahnhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Where is Hotel Residence am Hauptbahnhof located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Museum of Arts and Crafts Hamburg and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 mi (3 km). South Central U-Bahn is only a 5-minute walk and North Central U-Bahn is 8 minutes.

Hotel Residence am Hauptbahnhof Reviews, Deals & Photos 2025

8/10 Good

Robert

Sep 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Perfect location when arriving by train easy access to metro.

Stayed 2 nights in Sep 2025

2/10 Terrible

Wahid

Aug 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast

Stayed 1 night in Aug 2025

2/10 Terrible

Mike

May 4, 2025

Liked: Cleanliness

Disliked: Staff & service

Room was only accessible by climbing over 40 steps, even though hotel is listed as having an elevator.

Stayed 1 night in May 2025

4/10 Poor

Jorge

Apr 22, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.

Stayed 1 night in Apr 2025

6/10 Okay

Hong

Nov 21, 2024

Liked: Cleanliness, amenities

Pure budget stay with 24hrs front desk. Pretty good.

Stayed 2 nights in Nov 2024

8/10 Good

Mr C A

Sep 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day break in Hamburg

Stayed 3 nights in Sep 2024

6/10 Okay

Peter

Jan 10, 2025

Disliked: Cleanliness, room comfort

Poor breakfast

The breakfast is poor

Stayed 3 nights in Jan 2025

10/10 Excellent

Lesley

May 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice quiet room. Convenient location. I'd stay there again.

Stayed 1 night in May 2024

8/10 Good

Erving

Oct 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was efficient, friendly and spoke English.

Stayed 5 nights in Oct 2024

10/10 Excellent

boakye

Jan 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in is very smooth

Stayed 1 night in Jan 2024

6/10 Okay

Peter

Dec 5, 2024

Disliked: Property conditions & facilities

The breakfast was vey poor

Stayed 3 nights in Dec 2024

10/10 Excellent

boakye

Apr 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 1 night in Apr 2024

6/10 Okay

Azrrik

Sep 20, 2024

Liked: Cleanliness, staff & service

The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.

Stayed 4 nights in Sep 2024

6/10 Okay

Iris

Dec 29, 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.

Stayed 1 night in Dec 2024

10/10 Excellent

boakye

May 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 1 night in May 2024

10/10 Excellent

Niel

Jul 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near the station.

Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station. Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though. All in all a great find and will be staying here again on our next football trip.

Stayed 3 nights in Feb 2024

8/10 Good

Tristanio

May 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.

Stayed 3 nights in May 2024

4/10 Poor

Maria

Jun 15, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.

Stayed 3 nights in Jun 2024

4/10 Poor

Mohammad

Nov 20, 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Going to first floor about 20 steps with luggage very hard then very time consuming down no first floor elevator

Stayed 3 nights in Nov 2024

6/10 Okay

Sarah

Jul 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.

Stayed 1 night in Jul 2024

2/10 Terrible

Carol

Jul 21, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.

Stayed 1 night in Jul 2024

4/10 Poor

Casper

May 28, 2025

Disliked: Staff & service

The street and area that the hotel is in seems very dodgy and noisy. The hotel is close to the main station and the main bus station. The staff at reception seemed to reflect the area. The person handling our check-in could not speak English and his German was barely understandable. The room was large, comfortable and clean. There are steep stairs up to the first floor, where one can (sometimes) catch an elevator to the next floor. Not recommended for anyone with hip-knee problems. The first day the elevator also did not seem to work. The bathroom was clean and functional, though some of the towels were so threadbare that I could have pushed my finger through some areas. The television only had three channels - 2 German shopping channels and Al Jazeera. The general impression of the place is tiredness. There were stains in the basin, the one bed lamp cover had holes in it, there were small holes in the duvet cover. Despite having a room facing onto the street, we did not experience the noise and commotion that other guests seem to have encountered. Our room was quiet, but we made sure to be back in the room before nightfall, as we would not have felt comfortable in the area after dark.

Stayed 2 nights in May 2025

4/10 Poor

Gertrude

Apr 20, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

My cheese and egg sandwich was bitten with big holes by some unknown “animal” during the night, it was just scary and I tried not to leave my bed in the dark. Very uncomfortable and scary!

Stayed 2 nights in Apr 2024

4/10 Poor

Valentyn

May 28, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is close to Hamburg Central Station. This was the only good thing about it. I booked a single room of 258 sq. feet with a king bed. I received a single room with two single beds. I pointed out to the front desk that this was not what I booked. They responded that I booked a single room, and they are giving me two single beds, which is better than one single bed. Thermostat in the shower didn’t work and there was no hot water. The staff came to the room and tried to adjust the temperature. After some time, they said that water is OK. Water temperature was about 30 C. I told them that this is barely warm. They asked: “so you want hot water in the shower?”. I said: “yes, this is normal at a hotel”. The staff left to the “warehouse” to adjust something. In any case, there was no hot water as of midnight. In the morning, I called the front desk again. Housekeeping staff managed to fiddle with the thermostat and make somewhat warm water. However, when I reopened water on the same setting, it was cold again. It is a simple thermostat, so it should be easy to use. But the temperature adjusting handle was not working well. It seems it was not properly engaged to the internal element. Anyway, I never managed to have a regular hot shower (with the setting on the limiter) The staff also didn’t speak good English. Generally, it was the worst hotel stay in my life, and I have been to many hotels. A wrong bed in a smaller room, without hot shower is too much for one stay.

Stayed 1 night in May 2025

4/10 Poor

Kathryn

Sep 15, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Does not warrant a 3* rating . Carpets dirty and general decor tired.picture of hotel front did not match the reality so spent 45 mins in the dark , at night , trying to find the hotel . Have not used Expedia before . I won’t be using it again . A very disappointing experience

Stayed 1 night in Sep 2023

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Hotel Residence am Hauptbahnhof

Choose dates to view prices

Photo gallery for Hotel Residence am Hauptbahnhof

Reviews

Popular amenities

Room options

Check availability for these dates

Tonight

Tomorrow

View all photos for Double Room

Double Room

Highlights

Twin Room

Highlights

View all photos for Single Room

Single Room

Highlights

View all photos for Quadruple Room

Quadruple Room

Highlights

View all photos for Triple Room

Triple Room

Highlights

You may also like

Best Western Hotel Schmoeker-Hof

About the neighborhood

What's nearby

Getting around

Restaurants

About this property