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"Everybody was extremely warm and welcoming! We loved our time here, as fantastic as the area is, the staff were even more caring and brought a very relaxing feeling to our stay here. We look forward to returning one day!!"

"Parking was great, room was spacious for a family of 4 and the hot spring , foot bath on balcony and hot room was great!! "

"I liked the authentic look and theme of the onsen. Everyone was super nice and helpful. Really enjoyed my time there and the culture. Shame it was just for one night. Oh , P.S. if you intend to use the onsen, you are expected to be in there totally nude, and washed clean before getting in. Sure it's a bit weird of a custom, but worth the experience."

"We loved our stay. It was very clean and very peaceful with gorgeous Mountain View’s and spacious rooms"

"Food is top notch very good. The staff are friendly and try very hard to help. "

"The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!"

"Great hot spring and family friendly. "

"It was very clean and beautiful."

"Peaceful and fresh air, nice staff and everything clean."