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"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Good hot springs and friendly staffs. A little hard to be there. "

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"I stayed for one night in June 2024. The food was phenomenal and the staff were extremely attentive and considerate. Thank you especially to Megumi who took such great care of me. Having a private onsen with a great view was quite an experience, it was absolutely amazing. They have a free shuttle service for pick up and drop off at Gora Station (and I think other areas close by) so just let them know you need it. This was certainly one of the highlights of my trip. Thank you for having me! "

"Gorgeous surroundings, it’s amazing. It’s a bit far from the town and very limited food areas around . Hotel Restaurants are a bit expensive. They have a free shuttle that takes you to the nearest station."

"Very nice view and excellent service."

"All the staff are very nice and professional in their service to us during our stay. They look after every detail in providing food in room dining. "

"Amazing experience & excellent service from friendly staff. Would have liked a bit more choices in the food menu selection. This has been a very pleasant stay. Thank-you for your excellent service!"