Hain Hotels

"Charming, family run hotel in a quiet section of Plauen, close to the city center. Breakfast included and really good. Staff helpful. Owner kind enough to sell me a beer even though restaurant had closed. She found me a charger for my IPad, Room was small but comfortable, clean and priced well. Book early, this hotel is popular and fills up fast."

"Wir haben uns rundum wohl gefühlt. "

"Great service as always "

"Clean and working wifi Missed sunblocker on the windows"

"Personal könnte aufmerksamer sein gerade beim Frühstück"

"Excellent Hotel in an old Palace. Room was very good and clean. Restaurant food and staff excellent. Hope to stay there again"

"I had a big problem getting the key to the room. There was no note or message to explain how to get the key. I tried to call several times but there was no answer. It was a most challenging experience."

"Room is spacious."

"Zimmer wie im Krankenhaus und sehr kalt. Obwohl Heizung auf 5. Sehr harte und dünne Matratze, sehr dünne Decke. Sehr weite Wege. Entgegen der Beschreibung kein Restaurant vorhanden. Pool erst ab 20:00uhr nutzbar. Sauna nur gegen Aufpreis. Frühstück sehr überschaubar und keine 15€ Wert. "

"The room was very clean and in great condition. The bed was super comfy and the pillows were nice and plush. The closet was a huge walk in style so I was able to unpack and not have to feel like living out of a luggage bag. I loved the in room refrigerator. The shower was powerful and luxurious. Internet connected easy and was a good speed for working. Being an American speaking English only all staff was kind and spoke English for me. I felt right at home."

"The room wasn't so spectacular. Very simple with no extras. "

"Look forward to staying here again!"

"Stop over location Really helpful staff On site parking good "

"Room and hotel were spotless"

"Nice."

"This is a beautiful old hotel property. It has great bones and the rooms have been updated and modernized nicely. That said, there are some very quirky aspects to the property. Firstly, there is no reception - just an automated machine that provides a key card. This means that there is no one to ask about parking, amenities etc. The second thing is that no one speaks English at all. The cleaning staff was very sweet but could not speak a word. We had to use Google Translate for all...