"Worst stay I’ve ever had the misfortune of experiencing — with one major exception. Niko at the front desk was outstanding. He bent over backwards to switch our room when the Wi-Fi didn’t work and personally changed our bedspread after we discovered a blood stain on it. He was friendly, articulate, and genuinely helpful — truly the only bright spot of our stay.
Unfortunately, the rest of the property felt like a dump. The front-door window lets daylight pour into the room 24/7 even with the shutters fully closed. The shower curtain droops, allowing water to flood the bathroom floor. The drain was clogged, and the air conditioner was noisy, moldy, and extremely difficult to control.
We’ve stayed at many other pet-friendly hotels that were far nicer overall, but we’ve rarely encountered a front-desk attendant as attentive and caring as Niko."