Gulf Coast of Mexico hotel rooms a the Banyan Tree

"Was great place to have vacation"

"Very Disappointing Stay – Not Recommended This is by far one of the worst hotels we have ever stayed in. The experience has been extremely disappointing. There is no clean or safe pool available for kids, and there are no activities or events as expected from a hotel like this. The pool areas, especially those near construction zones, feel unsafe and poorly maintained. The overall condition raises serious concerns about cleanliness and health standards. The staff and management do not seem to address these issues or show concern for guests’ comfort and safety. To make matters worse, the main dinner restaurant is practically unavailable. We were told it is “reservation only,” but when we tried to book, there was no availability for the entire week. This is completely unacceptable and very frustrating. You come here expecting to relax and enjoy your vacation, but instead you end up dealing with stress and disappointment."

"I had to change rooms because the first room had mildew and smell like mildew then the second room had cockroaches and the air conditioning was sweating all over and leaking I checked out working on how to get my money back I stayed there only one night "

"Very nice, would come again, got there early and was checked in to my room early no extra charge, and great rooms too. Food, you won't be disappointed, unless you like coconuts cuz there aren't any, I hoped for a station that makes juice smoothies, don't need the proteins whey or spirulina, just a blend of any of the wide selection of fruit available with water or milk would be so appreciated. And bring Pepto Bismol, not sure what got me there but I spent 2nd and 3rd day in the toilets. (Think my "medium" Arrachera steak since it was rare) Wife and daughter were fine with theirs. Staff, mostly friendly, sometimes bartenders looked like they had enough, and seeing how much they do, I would be moody too, just treat them well $ or $$, not ideal but you will get treated better and with a smile. Seaweed tip, avoid it if you can, daughter and I were fine and we touched a lot of it, my wife not so lucky, she still itching like crazy after 10 days now, there could be jellyfish tangled up or larvae. Arms and legs full of itchy red spots. Pools were a 3/5 unfortunately, mid March had some cool weather so we hoped for warm pools but nope, they rely on the sun to heat up water it seems, clouier days people barely went in, water was not warm, actually warmer in the beach. Even the various small pools with jets were cold, they looked like big Jacuzzi with bunch of jets but had same temperature as other pools. Don't know if broken or by design. Really fun entertainment, favorite part!"

"Horrible stay. Transportation from the airport was supposed to be included, but whey we arrived, it was not. Had to spent $150 to get to the hotel, and another $60 to the airport. On the first night, someone tried to get into the room at 1h30 am, and the next day, the reception called us while we were sleeping to say they wanted to come inside the room to change the lock. Eveything was very shady. The music is too loud, the shows at night are beyond loud, and bad. Food is meh. Staff is okay, but speaks only spanish. Overall hated this place."

"The food was delicious "

"Brand new property. Huge property. No beach really. Don’t come here for a beach option. Lots of food options however the only downside was reservations for evening dining was awful and limited times for thousands of people on site. "

"Yes everything was great "

"Very nice resort,everything very good,thanks see you again for sure 😃"