Guácimo Hotels

"Excellent stay. Beautiful location and accommodations. "

"Our stay at Hotel Tortuguero Beachfront was completely unacceptable, and the lack of customer service made it worse. We booked 2 rooms for 3 nights and requested multiple times prior to arrival that they be together due to my son in one room and my husband and I in another. They weren’t. We waited 45+ minutes at check-in while staff tried to fix it—well past check-in time. The first room had a leaking AC that soaked our belongings while we were out. No apology. We were moved, but the new room had no hot water for 2 nights. We reported it immediately—nothing was fixed despite being told otherwise. We asked to check out early and be refunded for the unused night—denied. We requested a manager daily and were told he wasn’t available. No follow-up. The property itself was a mess: loud dogs at 5 AM, staff children running unsupervised, broken fixtures, empty food trays, long waits, no “Do Not Disturb” signs, paper-thin walls, and a non-working safe. Staff said only the owner could help—but he never responded. Even after follow-ups post-stay, we were told nothing could be done “due to policy.” Overpriced, filthy, and poorly managed. Avoid at all costs."

"Es un lugar increíblemente bien ubicado. Está justo sobre la calle turística, a 10 mins del parque nacional Tortuguero. Es muy bonito y las habitaciones están en excelente estado."

"Best authentic hotel in the entire region"

"The staff was amazing! Like unbelievably amazing! Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing. 3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village. "

"It’s a little but of work to get to mawamba, but once you’re there it’s quite pleasant. The pool area is A+ and the breakfast is too. The walk into town is easy and the number of places to get dinner is plentiful. Beware the birds are noisy but that’s nature at its best! "

"Great place, great staff "

"Room was available earlier than check in. It was a little on the small side, ok for two people with minimal luggage for a couple of days but we struggled for room as we had 6 items of luggage (this was part of a 6 week trip). We managed but a little more room would have been helpful. "

"We had a good stay here. The room was clean and spacious. It's very quiet and peaceful. The surrounding area is nice and we saw lots of birds. Breakfast was also good and the staff were friendly."