Search Cottages in Grove Hill

"We were very disappointed with the condition of our room and the upkeep of it . It was filled with cannabis smell that stayed with the room the entire time of our visit. The a/c was not on when we arrived and they don’t have duct systems like that so it wasn’t coming from the other rooms. It should have been aired out prior to our arrival. The fire alarm kept going off and unfortunately the only thing the maintenance man was able to do was remove it and never bring it back. The shelf that you hang your clothes on was coming out of the wall. I’m asthmatic and my friend suffers from migraines so this definitely wasn’t a great experience. The tv was stuck in a back end screen so we couldn’t get it to function and gave up The front desk ladies were sweet and kind but they were not able to do anything about switching us since it was full occupancy. I do think that best Western should have things in place so that if a room needs to be deodorized, they can have a crew come to do so in these situations"

"Customer service was very professional and pleasant"

"Whenever I stay the staff is always friendly and the rooms are clean"

"Room was clean and bed comfy. Wifi was good. Staff was superb. Basic hotel with no thrills but it was a good night stay and good value for the money. Would stay here is again."

"Great stay Very peaceful Grilled and eat Friendly atmosphere"

"Updated room and friendly staff"

"The lobby reeked of marijuana when we entered. The staff were polite. The room had a strong smell of cigarette smoke and the front desk clerk came up to spray the room. The shower drain was slow and had to stand in an inch of water…."

"Horrible "