Greenway Plaza-Upper Kirby Hotels near Houston

"Will stay again "

"The hotel is great place to stay just make sure they give you what u pay for such as room with balcony "

"Nice staff"

"Need to keep better care, the place felt super dirty and the elevator almost broke with me and my family in it. Our keycard stopped working during our stay. The fridge wasn’t really cold either. Breakfast was good. Gym was pretty nice. Didn’t swim during this stay. I love that they offer airport shuttle. Overall, it was okay. Not the worst, not the best."

"The sink was stained and leaking the shower was leaking but the room was spacious and generally clean"

"N/a"

"Front desk had an insane attitude , when we asked for a safe she said there isn’t one safe in the whole hotel, when we asked if we could upgrade she said no you can get another room exactly the same price and condition as your current room. We asked if she was sure ask there were better rooms and were willing to pay she said trust me I work here I know more than you. She yelled at hung up on Expedia customer support twice. We had no safe, no cleanliness , the pipes in the toilet ran the entire night. THIS IS NO WAY A FOUR STAR HOTEL, more like a motel or a 2 star hotel. Everything is so old in the room even the iron doesn’t work. The shower curtain was moldy as well. They are charging similar prices to what’s around which is straight robbery. Would not recommend if you are expecting a somewhat classy stay "

"There aren't enough luggage carts. My sister was traveling with a large oxygen machine plus our bags and cases. Management at the desk said sometimes guests keep the luggage carts. I mean how selfish can you be. I suggested a sign needs to be posted to return luggage racks to the foyer on Reception level. "

"Room was not that clean ."