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"I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback."

"Good location"

"Staff was very nice. Room was clean and comfortable. "

"Too bad property change 10 USD per parking spot while the parking itself is on property premises. The breakfast was okay. The room clean. "

"Yes freh breakfest, new bedding, kindbstaff, grate location. Clean, good hospitality! Cary"

"Great location. Attended a concer at the State Theater, a block away, and also across the street from the Art Museum, and 15 minute walk to the Old Port. Highly recommend!"

"Room was absolutely horrid and filthy, check in was a huge hassle. I own a cleaning company and not once were they professional and tried to even make things right. Not once was I offered a clean room, or something to make up for it. Just a refund and get out, completely unprofessional. I spent the last of our money on this hotel for work just to have to find a new place for us to sleep. I will NEVER stay here again and I would NEVER recommend it to anyone. Hopefully the family checking in got a cleaner room than us? 🙃 These people clearly take 0 pride in their hotel or its guests. I have 1 picture of 11+ hairs in one section of the room. That’s just one picture, they didn’t even bother to try to clean. Disgusting."

"Shuttle service was great. Made it easy to go to dinner and with cost of parking it was a great thing to have available. "

"This is my second time staying at this hotel, and my husband and I both love it! He uses the gym everytime we stay and he likes it. The bed is so comfortable! The parking is easy. I like it more without valet. The restaurant at the hotel is delicious. The outdoor seating area is amazing. The staff is so nice!! Surprisingly even though there is a bar downstairs the hotel is pretty quiet in the rooms. We stayed in a suite this time, and it was very cute. Definitely will stay again. This will probably be our go to hotel as we have family in Portland."