Great Divide Basin Hotels

"I made the reservation literally minutes before walking back to the counter. I used Expedia. The date was entered for the next day. But the money was paid. This manager had no common sense to let me have a room today that was already paid for. If you can't accommodate your guest outside, the lines a little. You're not very good at your job. It was a typo. Someone who is providing rest for weary travelers should not let this be a reason to provide that. Hopefully you will learn from this, that we're all humans that make mistakes. But you're here to provide a service, which you could not do."

"Very clean, comfortable beds, nice breakfast "

"Great stay"

"I'll start with check-in. The clerk was rude and very unprofessional in appearance. None of the rooms in the category i had reseved had been cleaned (check-in srarts at 3pm it was almost pm) adter telling me no rooms were available started trying differant room types aging each time not cleaned. Finaky found a room. The room was acceptably cleaned. But the most uncomfortable bed ever in a hotel, heat and air didnt work. At checkout no desk clerk (630am) and a sign with sorry no breakfast. Will not stay again"

"Room was not very clean as shower had residue at drain and rest of room had not been properly vacuumed. Immediate disappointment. Otherwise, the staff in general were pleasant and helpful. "

"Check in was weird having to go to restaurant. Bathtub liner was not clean. Looked weathered and old. "

"There was supposed to be a Continental breakfast but we got a to-go bag with a nutrigrain bar, mandarin orange cup and apple juice; NOT what I was expecting. Room smelled damp/musty with flowery deodorizer scent on top. Security hasp was broken, light in the bathroom was without a bulb, broken bath tile and very noisy heat pump requiring earplugs to sleep. Carpet felt damp and popcorn ceiling was peeling in a couple spots near the slider door to the outside. King bed had obvious sagging in the mattress from use; overdue for replacement. "

"They had no problem with our dog. "

"Zero bathtubs for handicapped personal. "