"This was our first visit, and overall the property and staff were lovely—aside from a very confused concierge upon arrival. Our disappointment was more about the disconnect between the price point and the actual amenities and experience provided.
The pool service was especially underwhelming. The staff seemed to be doing their best, but it was clearly understaffed. While the cocktails were decent, the food was unfortunately terrible. We ended up Doordashing lunch each day. Since the once-open pool bar is now closed and there are no outdoor self-service options, guests are entirely dependent on poolside service—which currently needs significant improvement.
Our biggest frustration as a family with small children was the lack of convenient beach access. We heard there had been various unsuccessful attempts over the years to keep non-guests away from the private pool area, but being told that a 200-yard walk (through the outdoor restaurant patio!) was the “easy” beach access felt dismissive and honestly pushed us over the edge.
At roughly $700 per night, we expected far better poolside amenities, including enough chairs for guests and more accessible beach access.
An entire week in Panama City Beach costs our family the same amount and we enjoy ourselves more. Unfortunately, because of these issues, we will not be returning."
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