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H Residences - Apartment Stay Private

4.0 star property

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A short walk from Cavill Avenue and Surfers Paradise Beach, H Residences - Apartment Stay Private provides a grocery/convenience store, a terrace, and a shopping mall on site. Active travelers can enjoy hiking/biking at this apartment. In addition to a garden and a playground, guests can connect to free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Air conditioning

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Late check-in fee for check-in between 6:00 PM and midnight

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 99 per stay

Cribs (infant beds) are available for AUD 66.00 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 750 per stay
  • A damage deposit of AUD 750 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: AUD 40 per stay (4-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 66.00 per stay
  • Rollaway bed fee: AUD 99 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does H Residences - Apartment Stay Private have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is H Residences - Apartment Stay Private pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at H Residences - Apartment Stay Private?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM–midnight for a fee.

What time is check-out at H Residences - Apartment Stay Private?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is H Residences - Apartment Stay Private located?

This family-friendly Gold Coast apartment building is located near the airport, within a 10-minute walk of Cavill Avenue and Surfers Paradise Beach. The Star Gold Coast is 2.3 mi (3.6 km) away. Cypress Avenue Station is 7 minutes by foot and Florida Gardens station is 24 minutes.

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Reviews

Reviews

7.6

Good

7.4

Cleanliness

7.4

Amenities

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 9 reviews
Rating 8 - Good. 3 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ocean view is good. Location is in the central of Gold Coast, very convenience.
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Joanne Lorraine

Disliked: Cleanliness, property conditions & facilities
The apartment was in a great location with views over Surfers Paradise Beach. The apartment wasn't very clean. Whilst we enjoyed our 4 night stay, we would not stay here again, especially for the price that was charged.
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Jastine

Liked: Property conditions & facilities, communication
Great views from the room! Only downside is lack of access to any amenities which is what people mostly care about when going on holiday. The room had a smell to it, almost like there was moisture in the room so we had to leave all the doors and windows open. The fan didn't work in the bathroom either. Communication with the property was quick and they responded promptly.
Stayed 3 nights in Jan 2023
Verified

2/10 Terrible

Matthew

Disliked: Cleanliness, room comfort, communication

Unsafe to stay on n

Terrible experience. Mould growing on doors. The constant smell was terrible. When I tried to tell the agent that leases this property, he said no-one else has complained and then began to say they have purchased new kettle and appliances . I note, others have also complained about this. This unit is not safe to stay in. I am also not one to complain. No apology. Very disappointed.
Stayed 6 nights in Dec 2023
Verified

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing views, poorly stocked for later check-in 4 guests staying and 3 coffee sachets, 3 tea sachets and 4 single milk servings. No pool towels provided and weren’t advised to bring our own, we had to use our shower towels for the pool. No extra linen provided. Can’t contact anyone over the weekend, so if you need anything , or have a question, no one is available. It’s strictly stated NOT TO CONTACT THE HOTEL if you require anything. Deposit was processed and have to wait for refund. Was contacted about not dropping off keys and had to send a photo of the keys that were left on the counter as per instructions. Would not stay again as I felt somewhat led to believe that we were staying at the Hilton, not privately owned apartments that had no affiliation with the Hilton
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and views I wanna give more than 5 stars
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback was the incredibly spongy bed apart from that it’s an amazing apartment.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, great location, perfect apartment.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2020