"Upon checking in, the front desk and front area was relatively clean. Had a nice smell, and the lady working was very friendly.
They even allowed us to check in a couple hours early.
The parking lot is very spacious and the location is great. Very close to the downtown square area, shopping and local restaurants.
Our room was next to the outdoor pool. Which looked immaculate, like it was maybe just redone? It was very large, clean and on the backside of the building. So there was a lot of privacy.
Upon entering our room, everything was very dingy. Very outdated, most of the furniture and other items were pretty beat up and scratched up. Towel racks we're barely hanging on the wall. The toilet seat was completely not connected to the toilet, and there was some type of splatter on the walls. We checked the bedding and mattress. It was clean and no signs of bedbugs. We only needed somewhere to sleep that night, So we didn't worry about the condition of the room. We left and went about our day.
Upon returning that night, and entering our room. It was infested with roaches. They were all over the floor, walls, sink. Everywhere! I don't say this to exaggerate. There were hundreds!
I went to the front desk. Explain what was happening, and that we could not stay. She was very apologetic, explained that they've been working on trying to update and clean the hotel. Said she would gladly approve for a refund.
I would not recommend this place. Staff was very friendly though."
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