"We were instructed to switch rooms (3) different times. The first pet friendly room they gave us was unbeknownst to us. It was infested with dead & alive bugs!! I’m disabled! I have severe asthma & allergies. This stole time out our entire check-in day. “Briana” moved us to a smaller room with smaller beds. This room had NO working AC & ran brown water in the sink & shower faucets!. Horrible. We called “Ashley” & made the report around 8:00am. We were told to pack our things back up (we were unpacked a second time), she stated she’d be moving us to a third (3rd) room & would comp us a full refund but can’t give us a full refund bcuz there was a third party used for our reservations. We left to run errands & came back 5 hrs later to the SAME hot, little room. In addition to us trying to speak with managers, the repair man “Manuel” said No one TOLD HIM NOTHING about checking the AC unit. We had to get out the room. I then noticed a pair of my shoes were severely damaged! My shoes were a 50th birthday gift & were never ever worn. The bag they were in, smelled like urine! Highly unacceptable, disgusting & sickening. I prayed my family & I weren’t being retaliated on for making the complaints but, I fear I was too late. So inconvenienced!! We had to drag our cart full of heavy belongings, back down to the lobby & wait. I was in pain. We were late to the family function, we were in town for! This was the worst stay we’ve ever had at this location! We’ve stayed here for years!"
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