Gheerulla Hotels

"service at pool non existent Room not set up for 3… towels, bed cups glasses etc tea coffee milk etc not topped up bin overflowing and not emptied Had to constantly ask reception for items water not replaced daily. no turn down on 3rd night Hotel bar closed entire 3 nights Although recently renovated the beds were unbearably uncomfortable with old mattresses and awful lumpy pillows"

"Good views of the airport and hinterland, very restful."

"Good air con, had some difficulty with setting up the TV but the lady on reception came and sorted it out. The room phone had no indication of the number for the front desk or anything else, perhaps that could be attended too."

"Beautiful feels new hotel. Great location, friendly staff, free breakfast! Room was a great size, bathroom is a little small but still nice. Would definitely stay again!"

"All good and enjoyed. Only thing new internet provider need to look at connectivity at hotel. We struggled to get connected most of the time"

"Clean room, good location and facilities "

"The room was clean and adequate "

"Nice staff and great pool area. Wasn’t very clean"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."