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Family Country Hotel & Convention Center

Photo gallery for Family Country Hotel & Convention Center

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Desk, free WiFi, bed sheets

Overview of Family Country Hotel & Convention Center

Family Country Hotel & Convention Center

3.0 star property

3.4/5 Okay

Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Mateo Road, Lagao, General Santos, 9500

Explore the area

  • Popular LocationKCC Mall of Gensan8 min walk
  • Popular LocationSt. Paul Novitiate Park8 min walk
  • Popular LocationRobinsons Place Gensan12 min walk
  • AirportGeneral Santos (GES)58 min drive

Choose dates to view prices

About this area

General Santos

Located in General Santos, Family Country Hotel & Convention Center is connected to the convention center. Travelers eager for a bit of culture can stop by General Santos City Museum, while those who have shopping on the agenda may want to visit Robinsons Place Gensan and KCC Mall of Gensan. Spend some time exploring the area's activities, including outlet shopping.
Visit our General Santos travel guideOpens in a new window
Map

What's nearby

  • KCC Mall of Gensan - 8 min walk
  • St. Paul Novitiate Park - 8 min walk
  • Robinsons Place Gensan - 12 min walk
  • Plaza Heneral Santos - 8 min drive
  • General Santos City Museum - 8 min drive

Getting around

  • General Santos (GES) - 47 min drive

About this property

Family Country Hotel & Convention Center

Hotel connected to the convention center in General Santos with free parking
An outdoor pool, a restaurant, and a conference center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a children's pool, and concierge services are onsite.
Family Country Hotel & Convention Center offers 83 air-conditioned accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, bidets, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

Languages

English, Filipino

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: PHP 180 per person
  • 1 restaurant
  • Room service available

Restaurants on site

  • Cafe Leticia

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Cable channels
  • TV

More

  • Desk
  • In-room massage
  • Phone

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Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: PHP 180 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
A car is not required for transportation to and from this property

Property is also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Overall score and ratings

3.4

Okay

Rating 5 - Excellent. 4 out of 28 reviews
5 - Excellent 14%
Rating 4 - Good. 10 out of 28 reviews
4 - Good 36%
Rating 3 - Okay. 8 out of 28 reviews
3 - Okay 29%
Rating 2 - Poor. 5 out of 28 reviews
2 - Poor 18%
Rating 1 - Terrible. 1 out of 28 reviews
1 - Terrible 4%

3.4/5

Cleanliness

3.9/5

Staff & service

3.3/5

Amenities

2.9/5

Property conditions & facilities

2.0/5

Eco-friendliness
Write a review

1/5 Terrible

Disliked: Property conditions & facilities, room comfort
A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020

4/5 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019

3/5 Okay

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2019