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Family Country Hotel & Convention Center

Photo gallery for Family Country Hotel & Convention Center

Standard Room | Desk, free WiFi, bed sheets
Outdoor pool
Outdoor pool
Outdoor pool
Superior Room | Desk, free WiFi, bed sheets

Overview of Family Country Hotel & Convention Center

Family Country Hotel & Convention Center

3.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
Mateo Road, Lagao, General Santos, 9500

Explore the area

  • Popular LocationKCC Mall of Gensan7 min walk
  • Popular LocationSt. Paul Novitiate Park8 min walk
  • Popular LocationRobinsons Place Gensan12 min walk
  • AirportGeneral Santos (GES)42 min drive

Room options

About this area

General Santos

Located in General Santos, Family Country Hotel & Convention Center is connected to the convention center. St. Paul Novitiate Park and Bunga Spring are local attractions and those in the mood for shopping can visit KCC Mall of Gensan and Robinsons Place Gensan. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • KCC Mall of Gensan - 7 min walk
  • St. Paul Novitiate Park - 8 min walk
  • Robinsons Place Gensan - 12 min walk
  • T'boli Settlement - 6 min drive
  • Queen Tuna Park - 7 min drive

Getting around

  • General Santos (GES) - 41 min drive

About this property

Family Country Hotel & Convention Center

3-star hotel connected to the convention center
A garden, dry cleaning/laundry services, and a business center are just a few of the amenities provided at Family Country Hotel & Convention Center. Be sure to enjoy a meal at Cafe Leticia, the onsite restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), newspapers in the lobby, and concierge services
  • Tour/ticket assistance, a banquet hall, and luggage storage
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 83 rooms offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with hydromassage showers and bidets
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Filipino

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: PHP 180 per person
  • 1 restaurant
  • Room service available

Restaurants on site

  • Cafe Leticia

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Cable channels
  • TV

More

  • Desk
  • In-room massage
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 26 2022 to December 10 2022 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: PHP 180 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
A car is not required for transportation to and from this property

Property is also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Does Family Country Hotel & Convention Center have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Family Country Hotel & Convention Center?

As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Family Country Hotel & Convention Center on Dec 23, 2022 start from P 1,270.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Family Country Hotel & Convention Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Country Hotel & Convention Center?

Self parking is free at this property.

What time is check-in at Family Country Hotel & Convention Center?

Check-in is from 2 PM - anytime.

What time is check-out at Family Country Hotel & Convention Center?

Check-out is at noon.

Where is Family Country Hotel & Convention Center located?

Situated in the business district, this hotel is within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park. Robinsons Place Gensan and T'boli Settlement are also within 1 mi (2 km).

Can I cancel my reservation for free at Family Country Hotel & Convention Center and receive a full refund?

Yes, Family Country Hotel & Convention Center offers free cancellation on select room rates, because flexibility matters! Please refer to Family Country Hotel & Convention Center cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

6.6
Rating 10 - Excellent. 4 out of 29 reviews" "
" "10 - Excellent 14%
Rating 8 - Good. 10 out of 29 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 8 out of 29 reviews" "
" "6 - Okay 28%
Rating 4 - Poor. 5 out of 29 reviews" "
" "4 - Poor 17%
Rating 2 - Terrible. 2 out of 29 reviews" "
" "2 - Terrible 7%

6.8/10

Cleanliness

7.9/10

Staff & service

6.7/10

Amenities

5.9/10

Property conditions & facilities

4.0/10

Eco-friendliness

2/10 Terrible

Verified traveler
Disliked: Property conditions & facilities, room comfort
A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020

8/10 Good

omar
Liked: Staff & service
Disliked: Property conditions & facilities
Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019

4/10 Poor

Luis Diego
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019

6/10 Okay

Juliet
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Benthly
Liked: Staff & service
My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Stayed 3 nights in Jun 2019

8/10 Good

Allan
Liked: Staff & service, room comfort
Budget wise, suitable for group or family.
Stayed 1 night in May 2019

8/10 Good

Ian paul
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Stayed 1 night in Apr 2019

6/10 Okay

Nicodemus
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler
Traveled with partner
Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
Stayed 1 night in Apr 2019