Gautam Buddh Nagar Hotels

"I am a regular international traveler and have stayed at multiple Hilton properties globally—this was by far one of the worst experiences. I had prepaid for a 5-night stay at a premium rate. The property was in poor condition—under maintenance, rooms with a foul smell, and overall substandard upkeep. Despite this, I stayed for 3 nights due to time constraints. I then checked out early and did not use the remaining 2 nights. I was assured by hotel staff that this would be resolved when I returned, which is why I vacated the room. Had I been told otherwise, I would have continued using the room I had already paid for. I even returned for one night and requested a simple adjustment—accommodate one night from the unused stay and I was willing to forgo the other. Instead, I was made to pay additionally, while still receiving no refund for the 2 unused nights. The coordination between the hotel and Hotels.com was equally poor. Each blamed the other for non-response. After repeated follow-ups, they finally connected—only to deny the refund. I was left stranded with this decision on the day I returned, when I could have easily booked a better hotel had this been communicated earlier. To add to this, I was told they would “check cameras” to verify my movement—completely unacceptable. This reflects poorly not just on the hotel but also on Hotels.com. I request: * Refund for the 2 unused nights * A written apology from both the hotel and Hotels.com "

"When we went to the hotel It was not there So we did nt stay When we tried reaching to the hotel no one answered the phone We booked another hotel which was kerala stay at higher rate"

"Friendly staff but I expect 5 star quality, few smaller quirks. I ordered a coffee on the breakfast table that never arrived, I had to keep looking for water refill , something I expect to be happening without thinking. Also the shower was out of bodywash , I didn't care asking but a 5 star property should be super attentive to these things. Overall a great stay."

"Clean room"

"Had a nice experience staying in your hotel and it felt like home."

"it was a single night but nothing I would change the food was great , the hotel was clean , AC was awsome."

"Everything good and beautiful property just a small suggestion when we enter washroom needed might be little more clean. "

"Wonderful stay and everything went well"

"They refuse to allow late checkout. Charge for early check-in."