Pet friendly Hotels in Gates-North Gates, Rochester

"Staff was very nice"

"I booked this hotel because it’s located in the Greece area, and I expected it to be a decent place to stay. Unfortunately, my experience was disappointing from the moment I arrived. There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed. The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority. At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable. Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency. The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest. Overall, this was not a good experience, and I would not recommend this property."

"I was in what's called an accessible room. The bed is very high to get on and the shower head is extremely high. Also the walkway going to the property has a number of cracks."

"Amazing all around! Rooms were big and clean! Staff was friendly! "

"Staff was super friendly. Breakfast was ok. One day the food was labeled the other day it was not so I wasn’t sure what it was. The quality was fine. "

"The cleanliness of this hotel was very questionable. The smell in the hallway was very mildew & the room we had smelled like cigarettes our whole stay , even the towels smelled. The bed had a huge deep dent in it & the blow drier was sticky. Nothing was clean about this place "