Gartenstadt Hotels

"Clean room. Great location"

"Wonderful "

"Room is okay, although floor could be cleaner, toilet room also clean, but there was no shower curtain and unfortanately no cleaning service during the day, so we had a wet floor until it dried out at the evening(not really comfortable)"

"Near train station, flat was clean warm and kitchen had everything you needed. Laundry facilities were great. Supermarket next door. Cafes near by. "

"Lovely hotel"

"Very nice and unique place full of interesting history. "

"Kitchen facility is inadequate for the size of hostel and number of people wanting to use it. It is accessed through getting a key and is a small galley kitchen- suitable for one family/person to cook at a time but when I used it, 3 other groups also wanted to do so. It is not possible to pop in and get something into the fridge or cook and then do you dishes later (freeing it up for someone else to use it while you eat) as you have to pay a deposit to get the key. Freindly enough staff."

"Clean and very comfortable hotel. All staff courteous and helpful. Good choice for breakfast (continental) with plenty for everyone. Location excellent for U Bahn, literally 100 yards away. There is a direct S Bahn from the airport to Frankfurter Allee (the S85). Plenty other options also. I will be back in Berlin in the future and will definitely stay at this hotel again. And to top it all, the hotel itself is situated on the roof of a small shopping center. Brilliant."

"Dear Expedia Customer Support, I am writing to formally raise a complaint regarding my recent Valentine’s trip to Berlin, which was booked through Expedia. My partner and I arrived at the hotel at approximately 1:30am after travelling, only to be informed that the Senior Suite I had paid for was no longer available. Without any clear explanation, we were told the room had effectively been downgraded. The receptionist was unable to provide a reason as to why the room I had booked and paid for had been given to another guest, nor could they explain how this situation had occurred. After being shown an alternative room, we were left with no real choice but to accept a standard room with a standard bed — significantly below the level of accommodation I had reserved and paid for. I requested either the correct room or a refund of the price difference, but this was refused. I find it completely unacceptable that a confirmed and fully paid booking was not honoured. The issues continued throughout the stay. During our three-night visit: No housekeeping attended our room. Bed sheets were not changed. The room was not cleaned at any point. On the second night, after returning late in the evening, we found the room untouched. The following day, we had to go down to reception and request fresh bed sheets and pillowcases ourselves. We were instructed to collect them from reception rather than having them delivered to the room, and I was forced to make the bed personally. While I "