Garden Hill Hotels

"Staff were incredible, they went above and beyond to make sure my stay was hiccup free. The front desk manager helped us with two lofty requests that were life savers. Kudos to the front desk worker for calling and figuring things out right away. Well be back next year!"

"room was clean, washroom accessible"

"Nice for a motel, little to no hot water during peak hours. Pretty close to everything. Staff are friendly "

"Breakfast was good. Staff were friendly. Bathroom fan was quite loud, as well as the room heating was quite loud. Nice that they have a pool and exercise room."

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."

"Clean, quiet and breakfast had lots of variety."

"Our stay was comfortable at the Best Western. Staff are lovely and helpful. The room we stayed in had an odor (probably from the rug). The room was dated and smelled stale even possibly of smoke. Great water pressure in the shower and the bathroom had an exhaust fan! Yay! Needs a refresh. Didn't use any of the amenities but saw other guests using the pool and gym. "

"Not sure why this hotel is 2.5 stars. It has a great location, execellent staff and amenities. The hotel is newish, so the rooms are in great shape. Beds are comfy. Breakfast was fantastic. Free parking. What more could you want? The only downside was it was a little pricey and quite often you need to book 2 nights. This is not exclusive of this hotel. Many of them have this policy. We booked early enough in advance that we didnt have to book 2 nights. We requested a room close to elevator for my elderly mother and we were accomnodated, so that was nice. Overall, an excellent place to stay. Highly recommend."

"The breakfast was sparse. I ate else where. The hotel is tiered but clean. Bed was comfortable. Could have used clean towels in the room second day but not a deal breaker. I would stay again."