Hotels with Spa in Garden City, New York

"The entire place is outdated by more than 5 decades. The cleanliness is awful. They have put no effort into the maintenance of the property and rely solely on location (it’s only perk). Staff is less than tolerable not even giving the vouchers for breakfast we were owed- or when we bought a 4$ water from their vending machine and received tea instead they said to contact the vendor as opposed to giving us a water for exchange. The heat was not working in the room and it was freezing- the faucets leaked and windows were allowing the cold air to come in. Everything is ancient so the sounds of the city are very loud. The carpet hasn’t been changed (or anything else for that matter) in 50+ years. Terrible terrible place. Book elsewhere. The location isn’t remotely worth it."

"Great location, especially for broadway shows. Friendly staff, clean room and bathroom. No frills, but everything we needed. "

"Clean room, very friendly staff, and doorman went above and beyond. Some of the front desk staff were very friendly, the concierge was non-existent. Very disappointed in room amenities, and lack of room service."

"Everything was perfect staff as always is very accommodating and responsive to any requests. This is my go to place in New York."

"Upon check in they couldn’t find our reservation. There are little amenities. Expedia advertised free breakfast, but there is no breakfast. Hot water is hit or miss. Had to call maintenance to our room twice. Also, very loud!! You can hear every conversation in the halls and rooms around you."

"My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly."

"No air or heat"

"Pros Great location Rooms were decent Cons During my two day stay there was only one elevator working making the wait time for guests ridiculous. The elevators were small only 6-7 people could fit and that depended on how much luggage each person had. Thankfully i was on the 4th floor but the stairwell was creepy and i didn't feel secure. Not to mention trying to carry suitcases up long flights of stairs. There was no mention of this at check in and no update to guests on when it would be fixed. The resort fee is a joke. At least most hotels provide bottle water and at $40 thats the least that coukd have been apart of the resort amenities. The wait time for checking was long, as there were only two agents and there were bus loads of guests."

"Didn't use amenities however the room was dirty! The shower did not drain so we stood ankle deep in dirty water while trying to shower. The room just looked dirty. Smudges on the wall, dust in the corners, hand prints all over the door....."