8/10 Good
Lynne, Pasadena
Apr 1, 2024
Liked: Cleanliness
The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a beautiful hotel and not staff it properly. Plus the parking is very tricky, and the streets surrounding the hotel are high traffic, busy streets with buses and trams. The neighborhood is not that far from the center but the walk is quite unattractive. It is, however, close to the train station, so that is a positive if you are arriving by train. I drove. I would consider staying again only when they finish the spa, restaurant and bar. In the meantime, one should prepare to seek out these facilities elsewhere. A positive recommendation goes to Klaudija and Matteo. They did their best to help me…
Lynne
Stayed 3 nights in Mar 2024