Fatrade Hotels

"Perfect stay, beautiful gardens, very clean hotel, the staff work meticulously to keep it all looking at its best. The food was delicious throughout all restaurants, and excellent service from the staff in those restaurants, in particular Renolta in the lobster village bar, she remembers our drinks each time & gives excellent service. "

"Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall."

"Great property. "

"Great location for a small break. Located near shops and restaurants. Breakfast was comprehensive (despite recent LPG shortages). Staff were very courteous and greeted us every time we passed them. Premises were kept clean. Amenities were provided and replenished regularly or on demand. String Wi-Fi signal. Have no hesitation in recommending this for family or business trips."

"Spa didnt have complementary sauna steam room which would have been useful. The food and drink was a little pricy compared to restaurants and bars around the resort. The staff were very helpful. Breakfast choices were a little repetetive. Room upkeep and size location was excellent "

"yes"

"Great place to be for resort kind of stay. Cool and calm place just away from traffic noise and they have maintained every single big brand amenities, you won’t miss big brand stay. Best part is direct access to silent beaches with very less crowd. You could consider it as private beach. Great stay with great food and service"

"I was a solo traveller visiting for my birthday weekend. Even though I hadn't "

"Staff and front desk were very hospitable. Shomit and Sruti provided us with great tourist spots to visit. The restaurant staff and Amel checked in on your needs and provided great service and care. The picnic by the pool was a lovely treat and a great way to enjoy the weather and pool amenities. Benalium beach is a 100m walk with various food options. "