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"staff attitude was a rang between kind and indifferent. Stay was listed as a GUESTHOUSE, however, there is an ex-hostel vibe to it. Nothing was actually correct in the listing I feel. I went to the junior suite, there was no Internet available. And when I mentioned this to the front desk, I was told that this is a known thing that happens in that room. I had meetings I needed to be in and because I didn’t have Internet access the international data plan I had with my phone ended up cutting out when I was with a client. Very embarrassing. Especially since I specifically purchased this room for the Internet. Also no laundry facilities as listed. It was very loud. Not only from the upstairs but also neighboring rooms. The listing says it is soundproof, but I could hear people snoring from other rooms as well as the loud footsteps from above. There was mold in the shower. The shower leaked onto the bathroom floor, which I did bring up to the front desk and he also seemed in different when I mentioned this. Additionally, the listing said that there was an iron however you need to put a €20 deposit to use it and there is no ironing board. The listing also stated that there was laundry facilities, but there was not when I asked about where to do laundry, I would’ve had to leave the property. Which I did. All in all, I don’t appreciate being lied to when I’m booking a reservation and don’t recommend this facility as a result. You have been warned."

"Beautiful hotel which is spotlessly clean and staffed by the most lovely people. My husband and I were discussing how lucky the hotel is to have such brilliant people. Everyone of them couldn’t do enough and it wasn’t “ forced” as they all were so naturally lovely. From the lovely lady who checked us in on arrival then the cleaners who were excellent. Then Ivanilda in the breakfast room who went out of her way to help us choose the beach / island we visited. Then she checked on us the next day to ask where we went and if we enjoyed it. The rooftop was lovely and the pool was freezing cold as expected for early season in May but was refreshing once in! The indoor spa area was really lovely too. Perfect hotel in a perfect location. Thank you!"

"Friendly staff and great breakfast! Enjoyed the heated pool on windy days and the spa facilities (wet and dry sauna). Would return!"

"Spotless room which was light and airy. 2 minute walk to supermarket with small cafe. Window had sliding door mechanism which kept out morning light and noise. Perfect for overnight stay for early morning flight."

"Amazing room definitely recommend!!!"

"The ultimate escape to real luxury with genuinely fine people. I loved the restored 19th-century palace with very spacious and sleek bedrooms that opened up to individual, private patios fronted by lovely gardens and singing birds. The swimming pool was fresh water, and if you got chilly in the spring weather you could jump into the steam room or sauna. Views of the countryside from the terraces were spectacular. The cuisine was very well prepared, a good fusion of traditional Portuguese food with French gastronomic cuisine finesse. I do want to return to the Palacio, and it will be for a longer vacation here!"

"The room was nice and all the amenities were good. They provide basic breakfast as well which is a bonus. The code for the front door didn’t work, apparently it was changed but other guests let me in. The staff were onsite as well. I tried emailing ahead of time to ask some questions through Expedia but the property never did get back to me. "

"Clean and good location"

"Clean room, friendly staff, good location"