Hotels with Swimming Pool in Fairlawn, Akron

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"The room was extremely clean. Staff was very helpful and professional......Great experience."

"Pool out of service."

"Room was clean! Pool was clean. But rule #1 don’t check in on SUNDAY if you want to swim. The pool is closed from Sunday at 5 until Monday at 5 which we were not told. TV didn’t work in one bedroom but breakfast was good. "

"Dirty, broken doors, no security doors, stains everywhere, you get what you pay for. Our car didnt get broken into, nothing got stolen. Filthy."

"All clean and comfortable."

"Bugs everywhere and they chose not to accommodate me "

"The room was clean and staff wao very pleasant and accommodating. The location is convenient - close to the expressway, stores, restaurants."

"Great experience clean awesome breakfast"