Eurasburg Hotels

"Absolutely beautiful room and incredible staff"

"-Great location. -Building need upgrading -elevator works sometimes, power outage -Need new towels and beddings -Staff are nice"

"Rooms are very clean, Staff super friendly and the parking is super easy at the hotel. The restaurant is unfortunately only open Mo-Fr from 11am till 6pm so for dinner you always need to leave the hotel. The rooms are with thin walls, so you hear everybody in the next room if they not talk in normal voice."

"Be aware there is limited things to do in walking distance, theres a lake nearby a couple of supermarkets and a McDonald's so you reall"

"Very convenient "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Great"

"Clean but water didnt work for one day"

"The new owners have "digitized" the hotel. While I have no problem with online check-in prior to arrival and punching in codes for making the lift work or for accessing my room (don't have to carry a card key!) I think it's almost dangerous for guests to not have access to even a single hotel staff member at any point. The electric kettle I had requested (since there's no coffee pot in the room) and the hotel lent me was defective and it blew the fuse in the room at 3 AM (Feb 1), within hours of my arrival. In my jet-lagged state, the only access to "support" was through Whatsapp texting - even a call was not available unless you had a German phone. Further, I'm in complete darkness and the Whatsapp support person, Jasmine, asks me to "locate the fusebox!" I had to use my phone flashlight which rapidly drained the charge and I was panicked. Without a charged phone, you are frozen in this new-fangled setup. It was an awful, frightening experience. I usually stay here every year but I have serious concerns about returning. In addition, the housekeeping standards have plunged - the soap dispensers were empty and never re-filled during my entire 9-days stay. I had to request a bottle (through Whatsapp text, of course) and the bar person (knew him from my previous stays - a couple of them are being allowed to stay for a few more weeks during the transition time) gave me a bottle. I'm not sure this is "hospitality" - it is financial efficiency for sure. Owners' margins are higher! "