Estate Western Water Island Hotels

"Clean"

"Parking was very safe, room amenities was lacking when we checked in (empty shampoo container and 1/2 roll of toilet paper)"

"The room had a weird smell to it that was very unpleasant which made our stay uncomfortable the entire time. The sofa bed mattress was filthy. We asked staff for a different room but they said they were sold out and it wouldnt be a room with balcony view so that would be a downgrade. Rooms need to be updated and new furniture is need ASAP."

"Was a fabulous stay staff was real friendly accommodating at every chance we loved a lot of them. The grounds had a beautiful island feel with the gardens right out the window the view was breathtaking every morning. We walked the emerald beach every night under 🌝 moonlight all and all living in a picture or a dream."

"The staff was wonderful! Very friendly and helpful. The rooms are dated, but the beds comfortable. The showers lack water pressure and our room's shower did not have hot water. The staff allowed us to use another room to shower in "

"We had a leak in our bathroom ceiling and had to move to another unit second day of stay. Called in the morning to report leak. No one told us we had to move to another unit till 3 pm in the afternoon while we were getting ready to go to St. John for dinner reservations. We had to move all of our stuff at 9:30 at night along with all the groceries we Chad just purchased. Very inconvenient. The attendant helping hardly lifted a finger to help. No compensation for this inconvenience. Told the general manager was not available to speak with us on a Monday when we checked out. In my opinion they should have been ready to compensate us upon checkout. Instead attendant gave a fake name and asked us to email about our inconvenience of changing rooms. "

"great rooms, lovely property and amenities "

"Beautiful resort in superb condition. Staff helpful and friendly. Oceanfront room, instant transportation for any destination. Food is pricey "

"Pools are beautiful, rooms are looking a bit dated. Staff lacks in customer service mentality."