Estate Lovenlund Hotels

"The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa."

"There were some minor inconveniences like the reception desk having limited hours, the WiFi not working, communal hot tub needing to be pre heated, and the AC dripping water onto the floor"

"Adequate stay. Would return."

"Excellent"

"Good location near the airport "

"We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were understaffed in most departments and no one answers the drink desk or room service phones. Our room wasn’t cleaned until 4pm. The reviews on the Marriott website are in line with what we experienced this week. It’s a shame because it is a beautiful place! I will say the best service was at the Sands and Isla blue, but those restaurants are not affiliated with the hotel."

"We stayed at the privateer and had an awesome view!"

"Great service, excellent room, breakfast on point and ample parking "

"Property is old and needs an uplift to Make it feel cleaner Not necessarily dirty but the old unmaintained nature gives it a low score"