Estate Denis Bay Hotels

"There was no Internet access on the TV so I couldn't watch TV for 3 days. I paid for a King bed and was forced to settle with a double bed room, staff lied about putting me in King room on day 2. I never was accomodated, the shower didn't drain properly so water was floating from the drain as we took showers, the property has several visibly sick cats living there, the front desk staff lied about the Internet not working because of a "storm" earlier in the day. The Internet connected to phone fine but wouldn't connect to the TV. The front desk said they don't offer accomodations for any mishaps with bookings. It's a convenient location but the staff isn't friendly and the hotel itself isn't worth the headache. DO NOT WASTE YOUR MONEY!! "

"No, AC was not effective"

"Fan didn't work. Room and decor could have been brighter "

"Rooms were nice. Location great. Staff friendliness was hit or miss. Would stay again though "

" The pictures do this place justice. While the units do look like the pictures, these pictures were clearly taken pre-hurricane. The property is pretty damaged from the hurricane and the first unit they gave us had mold in it. We finally got into a second room four hours later and the shower had hair in it, all over the walls and floor. They don’t offer cleaning services for free, we were told that if we wanted cleaning services, there would be a fee. For the amount of money we paid for the room I would think cleaning is included. Having to call the bell hop, AKA the golf cart to take us to and from the room to and the lobby was a bit of a hassle when the bellhops expected to be tipped every single trip. The kitchen was stocked with essential dishes, all glass, no plastic and was pretty clean. We laid in the bed, both of us started itching. I couldn’t see any bed bugs, but the sheets definitely were not freshly cleaned. "

"This is a great place and a great value. If I could change only one little thing it would be to get the water in the shower a little more hot; it’s not cold but not quite hot—a little over lukewarm. I’m sure this could be a quick fix from a maintenance engineer. There is a little road noise, as well, which you can’t help being that close to the main road. Overall, it is a really great hotel that is easy to get to and close to everything (ferry, airport, restaurants/shops, and my work. I travel every other month for work, and I will likely stay again (if they can heat up the water a little ;0). "

"Beach was nice. Cleaning crew was nice and helpful. Hotel is clean and has everything needed."

"no hot water, room not cleaned, trash outside not removed"

"Booked last minute and ended up being a great stay! Middle of downtown-ish area, many shopping & restaurants in walking distance. Many amenities right at hotel with pool, hot tub, bar + restaurant. Solid stay. "