Estate Bonne Esperance Hotels

"no hot water, room not cleaned, trash outside not removed"

"Booked last minute and ended up being a great stay! Middle of downtown-ish area, many shopping & restaurants in walking distance. Many amenities right at hotel with pool, hot tub, bar + restaurant. Solid stay. "

"The ladies at the front desk were less than inviting. They were rude and not helpful. "

"Our stay at Villa Island Paradise was exactly the escape we needed. The room was impressively clean, and the staff was so welcoming and helpful throughout our trip. Having laundry on-site was a huge plus for refreshing our gear after beach days, and being so close to local shops made grabbing daily essentials a breeze. It’s a rare find that feels both high-end and totally relaxed—we’re already planning our return!"

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"Staff, rooms location was amazing!!!! "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "

"Good room everything worked. Very clean.Great staff, fast breakfast, great location by downtown. Facilities are a little worn. Staying there again next week."

"The room was very clean and comfortable."