Esme Hotels

"Everything was great. We were with kids and also elderly and they all loved it. Amazing rooms and staff "

"The thermal pools were fun. It made our stay. It is a large hotel and there is not much around. We had breakfast and dinner at the hotel. It was very busy and not relaxing "

"The bathtub and the hot spring were nice."

"Very good simple accommodations. "

"Friendly staff. Nice room and facilities"

"This was one of the most disappointing hotel stays I’ve had. First, it is nearly impossible to sleep here. The hotel sits between a busy main street and railroad tracks, so you will hear either constant traffic or freight trains during the night. Rest and relaxation are not possible in these conditions. The spa facilities were also disappointing. The pool water was uncomfortably cold, and the Turkish bath area had clear maintenance issues, including unsafe flooring. Breakfast was another letdown. The dining space was far too small to handle the number of guests, so my group was forced to sit at an undersized table. The food options were very limited and below expectations. The most frustrating part was checkout. The parking setup is inconvenient, and when I tried to load luggage in front of the hotel, the area was blocked by cars. Staff told me to back into a busy street and re-enter through the exit lane — an unsafe situation. When I asked for help, I was dismissed rather than assisted. The front desk staff were unresponsive and unfriendly when I raised concerns. Overall, this hotel fails to meet the basic standards of comfort, safety, and service that travelers expect. I cannot recommend staying here."

"Very friendly and accomodating staff"