Enseada das Gaivotas Hotels

"Staff was amazing! Hotel was great! Delicious breakfast!"

"Staff and location was excellent. Hotel has good amenities (pool, restaurant, sauna and steam bath). Rooms and facilities were a bit tired. Needs a scrub and a fresh coat of paint. Breakfast was delicious and generous. "

"Staff was excellent but both our rooms air conditioning was broken. Plus construction on our floor meant the hallways were open to the outside heat and humidity. The result was unbearable heat in the room. Staff tried to fix twice but to no avail. "

"Absolutely incredible stay at Casas Brancas Hotel in Buzios. We stayed two nights in the summer and cannot speak highly enough of this place—we just wish we could have stayed longer. The staff is definitely one of the highlights. Both Juliana and Gabriel were very kind and helpful. We had an early booking for a boat trip that required us to leave the hotel at 6 a.m., and they prepared a little breakfast bag for us to take on the go. The rooms are beautiful. We had one with an ocean view and a small balcony—sublime! The food at the restaurant is delicious, as are the drinks. Breakfast is also amazing. The hotel is very well located, just 5 minutes from the center (Rua das Pedras) and about 10 minutes from some lovely beaches. The only thing I’d like to point out is that there are quite a few stairs, so keep this in mind if anyone in your party has mobility issues."

"Check in took a long time, pool was shallow and the place was dated"

"infinity pool, nice breakfast all in all everything great "

"Había humedad en la habitación, no se podía respirar, las sábanas estaban húmedas, encima se cortó la luz, y tardaron más de 48 hs en reestablecer. El personal no nos brindó ninguna solución "

"La habitacion estaba limpia, y la gente que atiende en el restaurante es extremadamente genial y cortes pero la gente de recepcion no lo es. Estuvimos sin wifi el primer dia, no pudimos avisarle a nuestras familias que llegamos, pedimos que lo resuelvan y nos mintieron diciendo que el tecnico llegaba el primer dia. A la mañana siguiente fuimos para pedir que por favor resueltan la situacion pero el supervisor fue extremadamente grosero y nos dijo que le estabamos quitando su tiempo. A la tarde ya pedimos de nuevo ayuda y si bien el chico de recepcion nos di otro cuarto( aparentemente solo el nuestro no tenia wifi) cuando pedi compensacion me salieron con que ese cambio de habitacion era suficiente. Por favor que los entrenen porque no saben tratar con respeto a sus huespedes. Ellos arruinan el viaje asi que si te quedas aca, no esperes nada de hospitalidad por parte de ellos."

"Great staff, beautiful views! Rooms and facilities could use a refreshing. Overall, it was a great value!"